Job Description

JOB SUMMARY Responsible for proactively soliciting and managing restaurant sales-related opportunities that is not handled by the Sales & Marketing department. Actively up-sells each business opportunity to maximize revenue opportunity through in-house as well as hot zone sales efforts. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to customers in order to grow the business on behalf of Marriott International. CANDIDATE PROFILE Education and Experience High school diploma or GED 2 years\' experience in the food & beverage, sales & marketing, guest services or related professional area. Multiple discipline experience in above disciplines, preferred. OR 2 years\' degree from an accredited university in Business Administration, Marketing, Hotel & Restaurant Management, or related major no work experience required. Skills and Competencies Exceptional leadership skills - a proven track record of initiating and championing new concepts through activation. Strong ability to manage multiple stakeholders with competing priorities. Exceptional skill in problem solving and leveraging resources to optimize discipline activities. Strong ability to manage personal capacity and maintain appropriate oversight of day to day/tactical operations while also participating/providing feedback to strategic global program design and development activities. Strong analytical and oral communication skills excellent interpersonal and leadership skills able to collaborate effectively with others in a cross-functional team. Strong ability to present to large and executive level audiences. CORE WORK ACTIVITIES Building Successful Relationships that Generate Sales Opportunities Works collaboratively with the Sales & Marketing department to generate opportunities for new business. Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include in house promotions, sales calls, entertainment and an active involvement in restaurant service during peak hours. Develops relationships within community to strengthen and expand customer base for restaurants sales opportunities. Manages and develops relationships with key internal and external stakeholders. Conducting Daily Sales Activities that Achieve Department Goals Drive in-house capture ratio by working closely with the Marketing Communications department to establish promotions. Actively be around in hotel public areas to engage with guests and generate additional business. Develop, plan and execute all Food & Beverage promotion with the operations and communications departments for both internal and external communications related promotions. Be an ambassador for Club Marriott, communicate and support the sales team by driving sales and obtaining feedback on the program. Explores opportunities of hosting social event such as birthday parties, secretary parties and networking events in order to maximize revenue. Works with the Marketing Communication department on restaurant related promotional activities for the hot zone near the hotel. Works closely with Event Management\'s client in order to capture more local restaurants business and utilize previous business as the database to build future opportunities. Partner with Sales & Marketing account managers to visit potential accounts to drive restaurants business. Attend social functions in order to meet new business opportunities. Uses negotiating skills and creative selling abilities to create additional restaurant business. Executes and supports the operational aspects of business booked. Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue Identifies new restaurants business opportunities to achieve personal and property revenue goals. Understands and creates awareness of promotional activities of competition. Understands the overall market - competitors\' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. Closes the best opportunities for the property based on market conditions and property needs. Monitors same day selling procedures to maximize restaurant revenue. Gains understanding of the property\'s primary target customer and service expectations serves the customer by understanding their business, business issues and concerns. Providing Exceptional Customer Service to all Guests and Customers Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations. Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their visit. Support Marriott\'s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience. Services customers in order to grow restaurants business. Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction. Provides excellent customer service consistent with the daily service basics of the brand. During peak hours helps to execute service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payments & invitation to return) Sets a positive example for guest relations. Handle guest problems and complaints. Interacts with guests to obtain feedback on product quality and service levels. Provides services that are above and beyond for customer satisfaction and retention. Serves the customer by understanding theirs needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott. Others restaurants sales related responsibilities Work with the hostess team to control and monitor restaurant reservation system and maintain restaurant database. To possess a thorough knowledge of all F&B menus, promotions and communicational activities. MANAGEMENTS COMPETENCIES Leadership Professional demeanor - Exhibiting behavioral styles the convey confidence and command respect from others making the good first impression and representing Marriott in alignment with is values. Adaptability - Maintaining performance level under pressure or when experience changes or challenges in the workplace. Managing Execution Driving for results - Setting high standards of performance for self and/or others assuming responsibility for work objectives initiating, focusing, and monitoring the efforts of self and/or other toward the accomplishment goals proactively taking action and going beyond what is required. Building and Contributing to teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members. Building Relationships Coworker Relationship - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Developing and sustaining relationships based on an understating of customer needs and actions consistent with Marriott\'s Spirit to serve. Learning and Applying Personal Expertise Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges. Sales Duties Facilitation: Ensuring that efforts serve is sales objectives maximizing the productiveness of interactions by monitoring and building on customers\' cues. Supporting Food & Beverage operation: Engaging with customer during the visits in restaurants seeking and taking appropriate actions on customer feedback taking responsibility for customer satisfaction and loyalty. Leadership Professional demeanor - Exhibiting behavioral styles that convey confidence and command respect from other making a good first impression and representing Marriott in alignment with its values. Adaptability - Maintaining Performance level under pressure or when experiencing changes or challenges in the workplace. Basic competencies - Fundamental competencies required for accomplishing basic work activities. Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computer, word processing software, Internet browser, etc.). Mathematical Reasoning - Adds subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues. Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences. Reading Comprehension - Understands written sentences and paragraphs in work related documents. Writing - Communicates effectively in writing as appropriate for the needs of the audience. At Le M ridien, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic and memorable service and experiences that inspire guests to unlock the destination. We\'re looking for curious, creative and well-informed people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create unexpected experiences, we invite you to explore career opportunities with Le M ridien.

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