Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it\xe2\x80\x99s with Hilton where we never forget the reason we\'re here: to delight our guests, Team Members, and owners alike.

The Food & Beverage Sales Agent is concerned with the accurate recording/processing of reservations and the maximization of food and beverage outlet sales through proactive selling techniques. The Food & Beverage Customer Service Agent is responsible to take reservations for Food & Beverage outlets.

What will I be doing?

• Handle inquire for F&B outlets \xe2\x80\x93 group and FIT

• Working closely with National Sales Office, Malaysia, GC&E department and Food and Beverage outlet in processing reservation requests by the respective accounts.

• Maximization of food and beverage outlet sales and revenue for the availability and rate control ensure a high level of product knowledge of the hotel and the local area.

• Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel. Liaise and follow up with support departments.

• Develop and maintain a high level of communication with all major sources of business and advise the Reservations Manager of feedback where necessary.

• Ensure a high level of customer service is consistently maintained.

• Advise the F&B Sales Manager of any changes or trends relating to business.

• Ensure that all correspondence has been filed accordingly, with correct and updated information.

• Adhere to all company credit policies to ensure that all revenue expected will be received.

• Comply with all company policies relating to reservations.

• Confirm availability control and overbooking decisions with the Reservations Manager.

• Prepares arrival list for the following day.

• Follow up on early departure, late cancellations and no show bookings.

• To be proactive in selling, taking reservations, sending proposals and confirmations, responding to F&B business related queries through emails.

• Understand Food and Beverage outlet information - F&B Menus, promotions, restaurant capacity & layout.

• Passing on of sales leads to the Sales Department. Additional F&B, C&E sales etc. Obtain HHonors members.

• Update F&B Sales Manager on the leads- prospect, tentative and definite.

• Carry out any other reasonable duties and responsibilities as assigned.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

A Food & Beverage Sales Agent serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum 2 year of experience in a related field.

• High School diploma or GED.

• 2 years of experience in Food & Beverage, Sales, Marketing, Guest Services, or related professional area.

• Able to read and understand work related documents.

• Able to communicate effectively in writing as appropriate for the needs of the audience.

• Proficient in English to meet business needs.

• Computer literate.

• Good organization and communication skills.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Hilton