Job Description

• Candidate must possess at least Bachelor\'s Degree/Post Graduate Diploma in Marketing or equivalent.
• Required language(s): English, Malay, Mandarin (an added advantage).
• At least 3-5 Year(s) of working experience in the related field is required for this position.
• Preferably Manager specialized in Food/Beverage/Restaurant Service or equivalent.
• Must possess own transport.
• Strong leadership skills and the ability to lead and inspire a diverse team.
• Strong analytical skills; Good in problem solving.
• Excellent communication, interpersonal, and negotiation skills.
• Must have positive working attitude, willing to take up responsibilities.
• Familiarity with food safety regulations, health standards, and hygiene practices.
• In-depth knowledge of restaurant/food court operations, quality standards, and customer service principles.
• Knowledge in cost management will be an added advantage.
• Able to work independently.
• Reporting to MD / GM.

ResponsibilitiesJob responsibilities - Senior Operation Manager : * Oversee day-to-day operational and administrative functions across all departments and integrate strategies into daily operations to meet objectives.

• Monitoring and reporting on financial and operational performance of the organization.
• Develop and implement effective operational strategies to enhance productivity and efficiency.
• Manage a team of employees, providing leadership, guidance, and performance.
• Develop and execute growth strategies to enhance business revenue.
• Research and explore new markets, and facilitate expansion to meet ambitious growth targets.
• Work closely with Director on Annual Salary Increment, Annual Performance Bonus, and Annual Appraisal in a timely manner in accordance to prescribed budgets.
• Liaise with Managers from time-to-time to review recruitment needs.
• Streamline processes to reduce costs and increase profitability.
• Ensure compliance with safety regulations and promote a culture of safety within the organization.
• Cultivate a culture of continuous improvement and innovation within the operations team.
• Ensure that the team works in accordance with the approved company operating policies, procedures, practices, and methods.
• Responsible to plan and execute career development goals and training for the employees.
• Drive sales by setting performance targets, motivating the team, and implementing effective sales strategies.
• Maintain inventory accuracy and optimize stock levels to meet customer demand and minimize stock discrepancies.

Job responsibilities - Operation Manager : * Manages day-to-day shopping mall\'s food court operations, ensures the quality, standards and meets the customers\' expectations on a daily basis.

• Implement best practices to optimize workflow, minimize wait times, and enhance the overall customer experience.
• Plan and work to budgets, maximize profits and achieve sales targets set by the Management.
• Lead F&B team by attracting, recruiting, training, creating work schedules and appraising talented personnel.
• Provide guidance and coaching to ensure consistent performance and growth within the team.
• To lead, mentor and motivate a team of supervisors and staff, fostering a positive work culture, teamwork, and exceptional service delivery.
• Review sales vs target and staff performance.
• Establish and maintain positive and productive relationships with food court tenants/vendors.
• Address tenant concerns and facilitate communication between tenants and management.
• Ensure the food court complies with all health and safety regulations and food handling guidelines.
• Handle customer complaints and resolve issues in a timely and satisfactory manner.
• Ensure that the site is well maintained and correctly furnished/stocked to operate to maximum efficiency
• Handle disciplinary issues, conducting annual review and confirmation of staff.
• Constantly review, evaluate operations/procedures and suggest improvements to the management.
• Report on management regarding sales results and productivity.

Benefits

• Competitive salary commensurate with experience.
• Opportunities for professional development and advancement within the company.
• Vibrant and supportive work environment with passionate colleagues.

Additional Benefits

• Annual Leave
• EPF / SOCSO / PCB
• Annual Bonus
• Training Provided
• Medical and Hospitalisation Leave
• Performance Bonus

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