? Reviews activity to detect and prevent fraudulent activity based on reports, alerts, or notifications from Fraud Management Tools and escalations.
? To monitor real time queues and identify high risk transactions within the customers portfolio.
? Resolve queued transactions within the service level agreements (SLA) to reduce potential revenue losses.
? To mitigate risk through fraud detection and review transactions and account activity for any suspicious or fraudulent activity.
? To observe customer transactions to identify fraudulent activity such as BIN attacks, friendly fraud, and similar other risks.
? Monitor constantly customer and transactional records to identify unauthorised transactions and fraudulent accounts.
? Determine existing fraud trends by analysing accounts and transaction patterns.
? Identify and monitor the potential risks due to fraud in all areas of the customer lifecycle.
? Involve in any ad-hoc project to improve the work process and fraud detection.
? Work across with other departments to resolve any issues involving fraud risk.
Requirements
? Bachelor's degree in a related field, at least 2 years' experience in Fraud Risk Management and Controls for financial institutions / payments / cards / banks / e-wallets.
? Strong analytical mindset and able to adapt within a fast-paced environment.
? Excellent communication skills, both written and verbal.
? Attention to details and high degree of accuracy.
? Good knowledge and understanding of overall Fraud Risk processes, policies and operations.
? Ability to work in a high-volume and in a fast-paced environment is required.
? Proficiency in using Microsoft products such as Excel, PowerPoint, Word; and Google Suite.
? Excellent team player.
? Able to work in 24/7 rotational shift
Please note that this position is intended for candidates with relevant hands-on experience in similar functions. Applications from individuals without related background or exposure may not be considered for this opening.