Fraud Associate

Kuala Lumpur, Malaysia

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Providing analytical support to the Risk Management team in order to prevent fraud, mitigate risk and drive revenue growth
Identify and monitor the potential risks due to fraud in all areas of the customer lifecycle
Identify, analyse and escalate any key items regarding fraud or potential fraud
Review customer's feedback and complaints lodged with comprehensive validations conducted prior to addressing the root cause and substantiated with evidence prior to resolving a case
Manages the relationship with internal and external stakeholders (i.e. customers, banking entities) to ensure that fraud solutions are effective while maintaining customer experience
Ensure that customer education on potential vulnerabilities are communicated effectively

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