Job Description

: * This role works closely in operations with the National Scam Response Centre ["NSRC"] in coordinating fraud intelligence and taking swift actions on accounts that had been or might be used for scam/fraudulent activities. * A : This role works closely in operations with the National Scam Response Centre ['NSRC'] in coordinating fraud intelligence and taking swift actions on accounts that had been or might be used for scam/fraudulent activities. Apply or work with the bank internal stakeholders to earmark of bank accounts in accordance with operational requirements. Coordinate with National Scam Response Centre ['NSRC'] to assist in verifying the account and transactions, tracking, and recovering funds lost by our customers. Ensure that instructions to act on accounts and provision of banking information are supported by police orders and/or guidance by NSRC. Ensure proper daily operations in accordance with NSRC operational arrangement. Review the escalations received from respective business units and update a Fraud Database for trend analysis and reporting. Conceptualize and implement, where possible, new ideas for the explanation of past, current, and future fraud trends. Enhance market intelligence network by maintaining a working relationship with all industry members and law-enforcements to keep abreast of fraud management developments, threats, and trends. To fulfil other responsibilities as and when required by the management in line with changing fraud trends and patterns. Qualifications University Degree or equivalent preferred. 3 years relevant experience in fraud risk management or fraud/scam incident handling preferred. Experience in law enforcement and investigation processes would be an added advantage. Possess good working relationship with law enforcement agencies. Have good working knowledge of cyber frauds and social engineering modus operandi will be an advantage. Have knowledge of the financial services industry, specifically in consumer and corporate banking. Intermediate-level knowledge in Microsoft Word, Excel, Power Point, Project Management, and other necessary applications. Presents self in a confident and professional manner. Independent, resourceful, and enthusiastic with a high sense of integrity. Good interpersonal skills. Good analytical skills with ability to work independently with minimum supervision in a fast-paced and under intense pressure. Strong team player. Highly adaptable in an ever-evolving digital environment. Able to work on 24/7 shift cycle basis Must be able to speak, read, write, and understand the primary languages used in the workplace. Additional language skills are advantageous for this post but not essential. Systematic approach with good organization and planning skills. Excellent written and communication skills with the ability to communicate at all levels. Relevant investigative skills - interviewing, report writing, evidence gathering, fact finding and analysis, delivering briefings and presenting evidence at internal, civil, criminal, and/or disciplinary proceedings - would be an added advantage.