Job Description

• This role works closely in operations with the National Scam Response Centre ["NSRC"] in coordinating fraud intelligence and taking swift actions on accounts that had been or might be used for scam/fraudulent activities.
• Apply or work with the bank internal stakeholders to earmark of bank accounts in accordance with operational requirements.
• Coordinate with National Scam Response Centre ["NSRC"] to assist in verifying the account and transactions, tracking, and recovering funds lost by our customers.
• Ensure that instructions to act on accounts and provision of banking information are supported by police orders and/or guidance by NSRC.
• Ensure proper daily operations in accordance with NSRC operational arrangement.
• Review the escalations received from respective business units and update a Fraud Database for trend analysis and reporting. Conceptualize and implement, where possible, new ideas for the explanation of past, current, and future fraud trends.
• Enhance market intelligence network by maintaining a working relationship with all industry members and law-enforcements to keep abreast of fraud management developments, threats, and trends.
• To fulfil other responsibilities as and when required by the management in line with changing fraud trends and patterns.

• University Degree or equivalent preferred.
• 3 years relevant experience in fraud risk management or fraud/scam incident handling preferred.
• Experience in law enforcement and investigation processes would be an added advantage. Possess good working relationship with law enforcement agencies.
• Have good working knowledge of cyber frauds and social engineering modus operandi will be an advantage.
• Have knowledge of the financial services industry, specifically in consumer and corporate banking.
• Intermediate-level knowledge in Microsoft Word, Excel, Power Point, Project Management, and other necessary applications.
• Presents self in a confident and professional manner.
• Independent, resourceful, and enthusiastic with a high sense of integrity.
• Good interpersonal skills.
• Good analytical skills with ability to work independently with minimum supervision in a fast-paced and under intense pressure.
• Strong team player.
• Highly adaptable in an ever-evolving digital environment.
• Able to work on 24/7 shift cycle basis
• Must be able to speak, read, write, and understand the primary languages used in the workplace. Additional language skills are advantageous for this post but not essential.
• Systematic approach with good organization and planning skills.
• Excellent written and communication skills with the ability to communicate at all levels.
• Relevant investigative skills - interviewing, report writing, evidence gathering, fact finding and analysis, delivering briefings and presenting evidence at internal, civil, criminal, and/or disciplinary proceedings - would be an added advantage.