Job Description

Mohon

Kelayakan

• Good proficiency in Cantonese, Traditional Mandarin & English (Speak & Type).
• At least 1 year of customer service experience is preferred.
• Must be able to work on 24-hours rotational shift (9 hours per shift including 1-hour break).
• Must be able to work on 5 rotational working days including weekends & Public holidays.
• Open to SPM, diploma, and degree holders with a customer mindset.
• Good communication, analytical & problem-solving skills.
• Must have no issue working at Bangsar South, KL.
• Possess own transportation.
• Able to join on 28th June 2023.

Tanggungjawab

• Handle inbound and outbound telephone calls, emails, and other relevant administrative tasks effectively and efficiently.
• Provide first-level technical support using documented procedures and available tools.
• Escalate issues in time to resolve customer issues quickly and to their complete satisfaction.
• Identify and provide input on unique/recurring customer problems so that handling can be improved, or even better, the issue eliminated entirely.
• Keep our customers informed about our line of products and services, and how best to consume them.

Manfaat

• Salary Package: Up to Basic RM 3,000 - 4,500 + Night shift allowance up to RM 300 + KPI allowance up to RM 250
• Daily FREE MEAL is provided (Lunch / Dinner)
• Internal career promotion.
• Fun and amazing working environment (Multinational Company)
• Free Training with a basic salary paid
• Annual Leaves + Sick Leaves + EPF + SOCSO

Manfaat tambahan

• 5 Working Days
• Training Provided

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