Fresh Graduate Mandarin Speaker
Job Description
Provide customer facing end-user, enhancement & IT Internal support that includes: - Break-fix support for Laptop, desktop, tablets and associated hardware peripherals - Provide support for Service Requests that includes Adhoc requests, Incident tasks & Catalog tasks - Provide accurate and timely logging of customer incidents and tasks to meet agreed upon service levels. - Large scale/bulk office moves/re-stack activities (all moves) - Support for Operating System, base load software, MS Office suite and other business application - Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs - Access related issues with password and security, application configuration and troubleshooting, and general inquiries - VIP and home-based office (HBO) user support - Imaging/Re-imaging end user systems on approved tickets - Supporting End User Device Lifecycle Management as per Client policies and procedures - Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) - Perform managed print service invoicing/meter read/polling report verification - Participate in team projects as requested. - Provide Smart Hands and Eyes Support for servers, network and security devices in site locations, as per Client policies and procedures
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Job Detail
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Job IdJD988323
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuala Lumpur, Malaysia
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EducationNot mentioned