Job Description

The primary responsibility of the Front Office Ambassador is for the management and upkeep of the front office.Responsibilities:

• Act as a representative in attending to residents\xe2\x80\x99 requests as well as the public\xe2\x80\x99s complaints
• Carrying out the activities of the Front Office department which includes Reception, Reservations, Bell Service, and Transportation, in ensuring the smooth running of the front office
• To foster and maintain a close and productive working relationship with all relevant departments to ensure all residents are well taken care of
• To be able to up-sell room accommodation during high occupancy to maximize revenue
• To provide courteous and efficient service to all internal/external guests
• Ensure all complaints and requests are immediately resolved and followed through with relevant supporting departments
• To greet all residents/guests in a service-oriented manner
• To be familiar with the PMS and coordinate with IT Manager with periodical system maintenance
• To be responsible for assigning and blocking rooms for arriving guests
• Ensuring all allocated rooms are assigned according to requirements and ensuring no double allocation
• To check in guests in a prompt, efficient and smooth manner, ensuring they\xe2\x80\x99re registered in accordance with Front Office policies and procedures
• To update guest particulars in the system accurately and clearly state the payment method
• To record in the logbook any unusual happenings and incidences and all-important matters still pending for follow-through actions
• To be responsible for the preparation of all the necessary material for the check-in of any guest
• To check all cashier transactions and balance all transactions before leaving. Any discrepancies must be reported to the Rooms Division Manager for correction
• To update and maintain efficiently the current room status and to inform the Superiors, should their attention be needed
• To carry out effective key control procedures
• To be responsible for the sufficient stock of all supplies, such as printing materials, forms, and stationery. To initiate replenishment as and when deemed necessary
• Constantly check on all forms of correspondence, such as messages/mail/parcels are promptly delivered
• Coordinate with the housekeeping department to solve room discrepancies
• To handle minor guest complaints and report to Superiors the nature of complaints and action taken
• To enforce and comply with Rules and Regulations stipulated in the Employee Handbook
• To attend to walk-in potential clients and conduct tours of the property

Pacific Senior Living Sdn Bhd