Job Description

Job Summary:

We are seeking a friendly, professional, and service-oriented Hotel Front Desk Assistant to be the first point of contact for our hotel guests. This role is responsible for delivering excellent customer service, handling check-in and check-out procedures, managing reservations, and supporting daily front office operations to ensure a smooth and pleasant guest experience.

Job Responsibilities:

Greet guests warmly and handle check-in and check-out procedures efficiently. Manage room reservations, guest inquiries, and requests via phone, email, and in person. Provide accurate information about hotel services, facilities, promotions, and local attractions. Handle guest feedback, requests, and complaints professionally and escalate when necessary. Process payments, issue invoices, and maintain accurate front desk records. Coordinate with housekeeping, maintenance, and other departments to support smooth operations. Ensure the front desk area is tidy, organized, and presentable at all times. Follow hotel policies, SOPs, and security procedures. Support ad-hoc administrative and operational tasks as required.

Job Requirements:

Minimum SPM / Diploma in Hospitality, Tourism, Business, or related field preferred. Prior experience in hotel front desk, customer service, or hospitality is an advantage. Pleasant personality with strong communication and interpersonal skills. Service-oriented, patient, and able to handle guests professionally under pressure. Able to work on shifts, weekends, and public holidays. Basic computer skills (reservation systems, MS Office, email). Good command of English; Mandarin and/or Bahasa Malaysia is an advantage. Well-groomed, reliable, and punctual
Job Types: Full-time, Permanent

Pay: RM1,900.00 - RM2,800.00 per month

Benefits:

Opportunities for promotion
Application Question(s):

What is your current notice period?
Experience:

Front Desk: 1 year (Preferred)
Language:

Chinese (Preferred) English (Required)
Work Location: In person