Based in Kuala Lumpur, the candidate will play a key role in managing the Firm's front office operations, contributing to the firm's overall efficiency and professional image.
About the Role
We are seeking a professional, well-organized, and friendly
Receptionist
to join our law Firm in Kuala Lumpur. The ideal candidate will be the first point of contact for our clients and visitors, ensuring a welcoming and professional front office environment. The ideal candidate will possess excellent communication and organizational skills, with a warm and professional demeanour.
Key Responsibilities
Reception Area Management
Maintain the reception and client waiting areas to the highest standards of cleanliness and organization.
Ensure decorations, furniture, and materials are neatly arranged at all times.
Demonstrate strong sense of punctuality, reliability and responsibility in daily duties.
Client & Telephone Management
Answer incoming calls promptly, politely, and professionally.
Handle client inquiries attentively and direct calls to the appropriate secretary or lawyers.
Take accurate messages when necessary and ensure they are promptly forwarded via email to the relevant team members.
Greet clients warmly upon arrival and escort them to meeting rooms, offering refreshments while they wait.
Mail & Document Handling
Record all incoming documents (via courier or by hand) accurately in the Firm's system.
Manage outgoing correspondence--record details before franking and dispatch.
Handle any accompanying physical items (e.g., keys, access cards) with proper documentation and care.
Meeting Room Coordination
Manage meeting room bookings to avoid scheduling conflicts.
Ensure meeting rooms are clean, well-prepared, and equipped with necessary materials (stationery, water, presentation equipment, etc.).
Support setup and refreshments for internal and client meetings as needed.
Ensure rooms are ready before and reset after each use.
Events & Office Support
Provide support for client events, internal meetings, and other Firm activities to ensure smooth execution.
Work closely with other departments and Practice Groups (PGs) to coordinate event or meeting requirements.
Offer general administrative support to the team as needed during events or meetings.
Perform any ad hoc tasks or assignments as directed by Partners or the Admin Manager.
Requirements
Minimum Diploma or equivalent qualification.
Prior experience as a receptionist, preferably in a Law Firm or professional services environment.
Proven experience in managing front-desk operations, including call handling and visitor management.
Excellent communication and telephone etiquette.
Strong organizational skills with the ability to multitask and prioritise tasks effectively.
Strong interpersonal skills with a customer-centric mindset.
Proficiency in Microsoft Office and general computer literacy.
. Professional appearance, punctuality, and positive attitude
Job Type: Full-time
Pay: RM2,500.00 - RM3,500.00 per month
Work Location: In person
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