Job Description

Key Responsibilities:

• Greeting patients and visitors, and ensuring they are registered and checked in.
• Answering and directing phone calls, scheduling appointments, and managing the appointment system.
• Scheduling, re-scheduling, or canceling appointments as needed.
• Scheduling follow-up appointments and providing message reminders.
• Assisting patients in filling out information forms.
• Handling patient records, including data entry and maintaining patient confidentiality.
• Handle and file patient photos of treatment.
• Follow up the lab on the cases that the clinic submits.
• Verifying methods of payment, collecting payments, and preparing bills.
• Maintain a clean and organized reception area.
• Providing exceptional customer service to all patients and visitors
• Approach potential customer to make an appropriate treatment.
• Other tasks as assigned by the office manager or dentist (doctor).

Requirement:

• Must possess at least an SPM/Diploma/Advanced/Higher/Graduate Diploma, or any field related.
• Fresh graduates/entry-level applicants (with or without in nursing).
• Good time management and organizing skills.
• Good interpersonal skills and communication skills.
• Willing to learn.
• Proficient in using computer software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Experienced in dental field would be advantages.

Job Type: Full-time Salary: RM1,500.00 - RM2,000.00 per month Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Evening shift
• Rotational shift

Supplemental pay types:

• Attendance bonus
• Commission pay
• Overtime pay
• Performance bonus
• Retention bonus
• Yearly bonus

Application Question(s):

• This job is currently in Setapak, Kuala Lumpur. Will you be able to reliably commute or relocate to Setapak, Kuala Lumpur for this job if hostel is provided?

Education:

• STM/STPM (Required)

Experience:

• Customer Care Specialist: 1 year (Required)

Language:

• English (Required)
• Bahasa (Required)

Willingness to travel:

• 50% (Required)