Job Description

Job Responsibility The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Hotel Receptionist, you ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You ll also create a warm atmosphere that makes our guests feel at home in any location. Your day-to-day Be the warm welcome that kicks off a memorable guest experience Acknowledge Five Senses Reward members and returning guests, in person or on the phone Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay Handle cash and credit transactions Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes Stay one step ahead of guests needs - record and act on their preferences, and handle their messages, requests, questions, and concerns Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary Stay safe all the time. Following our safety procedures, you ll report all incidents and wear any protective gear needed Take pride in your appearance and place as a brand ambassador Always know what events and activities are on the day s schedule Jump into other ad-hoc duties when your colleagues need your help Job Requirements What we need from you Communication skills - guests will need to come to you with concerns as well as compliments, so you ll be easy to talk to Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories Fluency in the local language - extra language skills would be great, but not essential Literate and tech-savvy - you ll need a good grasp of reading, writing, basic maths, and computers Flexibility - night, weekend, and holiday shifts are all part of the job You ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential Experience - ideally you ll have spent at least one year in a front desk or guest service position How do I deliver this We genuinely care about people and we show this by living out our promise of True Digital Hospitality each and every day. It s what connects every colleague in all Five Senses hospitality platform. Each Five Senses Airbnb Hotel brand delivers True Hospitality in its own way, and at the heart of IT, all are specific, core service skills. True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner Job Benifits Benefits Opportunities for promotion Professional development KWSP, SOCSO & EIS Annual Leave Maternity leave Annual Bonus KPI Bonus/ Incentives Schedule Rotational shift

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