Job Description

Key Responsibilities:

• Greet patients and visitors in a friendly, welcoming manner and ensure that they feel comfortable and at ease.
• Answer phone calls and respond to emails and inquiries from patients, and managing the appointment system in a timely and professional manner.
• Verifying methods of payment, collecting payments, and preparing bills.
• Schedule appointments for patients and coordinate with other staff members to ensure that the schedule is optimized for efficiency and patient care.
• Handling patient records, including data entry and maintaining patient confidentiality.
• Assist marketing department in posting photo and video as well to reply inquiries from prospective customer.
• Maintain a clean and organized reception area, including managing patient paperwork and keeping the area tidy and presentable.
• Monitor and maintain inventory of office supplies and order new supplies as needed.
• Assist other staff members as needed with tasks related to patient care, such as taking X-rays or ppt slide.
• Providing exceptional customer service to all patients and visitors.
• Other tasks as assigned by the manager or dentist (doctor).

Requirement:

• Must possess at least an SPM/Diploma/Advanced/Higher/Graduate Diploma, or any field related.
• Fresh graduates/entry-level applicants.
• Good time management and organizing skills.
• Good interpersonal skills and communication skills.
• Willing to learn.
• Proficient in using computer software.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Good communication skill in English and Bahasa Malaysia.
• Polite, pleasant personality and possess good telephone etiquette.
• Excellent phone and in-person communication skills.
• Computer literacy in basic applications like email and Microsoft Office.

Job Type: Full-time Salary: RM1,500.00 - RM2,000.00 per month Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Meal allowance
• Opportunities for promotion
• Professional development

Schedule:

• Day shift
• Weekend jobs

Supplemental pay types:

• Attendance bonus
• Commission pay
• Overtime pay
• Performance bonus
• Retention bonus
• Yearly bonus

Application Question(s):

• This job is currently in Setapak, Kuala Lumpur, will you be able to reliably commute or relocate to Kuala Lumpur for this job if hostel is provided?

Education:

• STM/STPM (Required)

Language:

• English (Required)
• Bahasa (Required)
• Mandarin (Required)

Willingness to travel:

• 50% (Required)