Job Description

Qualification & Experience

Proven experience as a front desk representative, agent, or in a similar role within a workshop or service environment. Familiarity with office equipment and workshop tools (e.g., fax machines, printers). Knowledge of office management principles and basic bookkeeping practices. Proficiency in English, both oral and written, with strong communication skills. Excellent command of Microsoft Office Suite, particularly Excel and Word. Strong organizational and multi-tasking abilities to manage various responsibilities effectively. Effective problem-solving skills, particularly in addressing customer concerns. Strong customer service orientation with a focus on building positive relationships. High School diploma; additional qualifications or experience in a technical or automotive field will be considered an asset.

Task & Responsibilities

Maintain a tidy and presentable front desk in the scooter workshop, ensuring all necessary materials (e.g., pens, forms, paper) are readily available. Greet and welcome customers and visitors with professionalism and courtesy. Respond to inquiries and address any complaints related to scooter services effectively. Manage all incoming calls, redirecting them as necessary or taking detailed messages for workshop staff. Receive and distribute letters, packages, and other correspondence relevant to the workshop operations. Prepare outgoing mail by drafting correspondence and securing parcels appropriately. Check, sort, and forward emails in a timely manner to ensure efficient communication within the workshop. Monitor office supplies and workshop materials, placing orders as needed to maintain adequate inventory. Maintain up-to-date records and files, including service requests and customer information. Monitor workshop expenses and costs to ensure adherence to budgetary constraints. Undertake additional duties as assigned, including coordinating travel arrangements for staff or managing schedules for service appointments.
Job Type: Full-time

Pay: From RM3,000.00 per month

Benefits:

Opportunities for promotion
Application Question(s):

Are you comfortable with a work arrangement where leave on weekends (Saturday & Sunday) is not allowed, except for emergencies?
Education:

Diploma/Advanced Diploma (Required)
Experience:

Front desk: 1 year (Preferred)
Language:

English (Required)
Work Location: In person