Essential Duties and Responsibilities \xe2\x80\x93 (Key Activities of the role) \xc2\xb7 Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest\xe2\x80\x99s name at every opportunity \xc2\xb7 Registers and rooms all arrivals according to established procedures \xc2\xb7 Maintains intimate knowledge of departmental standards and procedures \xc2\xb7 Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation \xc2\xb7 Maintains cashier float and ensures accurate daily report of all money received \xc2\xb7 Cashes hotel guest\xe2\x80\x99s personal and travelers checks and assists with currency exchange \xc2\xb7 Keeps abreast of all modifications to accounting policies and procedures \xc2\xb7 Responsible and attends to guest\xe2\x80\x99s request of using the service of safety box at all times \xc2\xb7 Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Golden Tulip Loyalty programs. \xc2\xb7 Attends to guest\xe2\x80\x99s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist \xc2\xb7 Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be \xe2\x80\x9csold\xe2\x80\x9d an onward booking to another Golden Tulip Hotels \xc2\xb7 Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service \xc2\xb7 Performs the audit balances and prepares all works for audit in an orderly fashion \xc2\xb7 On night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival \xc2\xb7 Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems \xc2\xb7 Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a Golden Tulip Brand \xc2\xb7 Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times \xc2\xb7 Endeavors to maintain the high standards of the hotel with particular regard to the importance of Golden Tulip member and other VIP\xe2\x80\x99s and with reference to hotel and to be a health or safety hazard. Job Type: Full-time Salary: RM1,500.00 - RM1,700.00 per month Ability to commute/relocate:

• Cyberjaya: Reliably commute or planning to relocate before starting work (Required)

Education:

• STM/STPM (Preferred)

Experience:

• Office Assistant: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)

Expected Start Date: 04/01/2023