Front Office Assistant / Front Office Supervisor
Tanjung Bungah, Pulau Pinang, Malaysia
Job Description
- Able to read, write, speak, and understand Bahasa Malaysia and English to communicate effectively with guests and employees.
- Able to effectively deal with internal and external customers, analyze accurate information, and resolve conflicts.
- Strong interpersonal skills to provide overall guest satisfaction.
- Able to work under pressure and handle stressful situations during busy periods.
- Diploma in Hospitality Management or relevant certification in Tourism Management and customer service experience.
- 1-2 years of experience in the Front Office Department and Hotel Industry.
- Required languages: Bahasa Malaysia & English (Mandarin is an added advantage).
- Malaysian citizen only.
- Fresh graduates are encouraged to apply
- Carry out guest registration processes and payment collection accurately and efficiently.
- Post relevant guest transactions promptly and accurately.
- Take full responsibility for the daily cash float and remit all monies collected to the accounts department according to stipulated policies.
- Provide excellent and warm service to all guests with a genuine smile.
- Ensure a high satisfaction index from guests regarding product quality and service standards.
- Upsell rooms and other business opportunities within the resort to maximize hotel profitability.
- Submit required daily reports to the accounts department or management.
- EPF / SOCSO
- Annual Leave
- Medical and Hospitalisation Leave
- EPF / SOCSO / PCB
Ricebowl
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Job Detail
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Job IdJD1083583
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationTanjung Bungah, Pulau Pinang, Malaysia
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EducationNot mentioned