Job Description

As a

Front Office Assistant

, you are the first smiling face our guests will meet -- and often, the last one they'll remember. Your main role is to make every guest feel genuinely welcomed, assist them with check-in and check-out, and handle their inquiries with professionalism and warmth.

You'll also coordinate closely with Housekeeping, Reservations, and other departments to make sure every guest's stay is smooth and enjoyable.

What You'll Do

Guest Services:

Welcome guests with warmth and professionalism upon arrival.
Handle check-in, check-out, and payment processes efficiently.
Assist guests with information about hotel facilities, nearby attractions, and transportation.

Communication:

Answer phone calls, emails, and guest inquiries promptly and courteously.
Coordinate with other departments to ensure guest requests and preferences are fulfilled.

Problem Solving:

Handle guest complaints or issues calmly and professionally, and escalate to supervisors when necessary.

Administrative Duties:

Maintain accurate guest records in the Property Management System (PMS).
Prepare and update daily arrival/departure lists and assist with front office reports.

Teamwork:

Support colleagues during busy periods and help maintain a tidy, welcoming front desk area.

Who We're Looking For

Minimum SPM / Diploma in Hospitality, Tourism, or related field. Friendly, confident, and customer-oriented personality. Good communication skills in English and Bahasa Malaysia (additional languages are a plus). Basic computer skills and familiarity with hotel systems (IDB). Willing to work shifts, weekends, and public holidays.

What Success Looks Like

Guests leave with smiles and positive reviews. Check-in/check-out processes run smoothly with minimal errors. You handle guest concerns with patience and professionalism. The Front Office team operates efficiently and harmoniously.
Job Types: Full-time, Permanent, Contract
Contract length: 12 months

Pay: RM1,700.00 - RM2,500.00 per month

Benefits:

Free parking Maternity leave Meal provided Opportunities for promotion Parental leave Professional development
Ability to commute/relocate:

Genting Highlands: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)
Education:

Malaysian Special Skills Certificate (Preferred)
Experience:

Hotel: 1 year (Preferred) Customer service: 1 year (Preferred)
Language:

Malay (Preferred) English (Preferred) Mandarin (Preferred)
Work Location: In person