Job Description

Summary of Job Responsibilities:

This is a full-time on-site role for a Front Office Assistant at Pulse Grande Hotel. We are looking for a capable and service-oriented Front Office Assistant to work at our reception area. Front Office Assistant responsibilities include:

- Welcome and receiving of guest arrivals, registering and maintaining the

rapport with guests in the professional manner, cordially and with a

pleasant smile.

- Perform reception duties such as greeting and welcoming hotel guests

- Handle check-in and check-out process

- Verifying guests' registration information, processing payments and issuing

room keys

- General cashiering duties (Paid outs, billing, cashier closure)

- Anticipating and addressing guests' needs, and resolving their problems

and complaints.

- Complying with company procedures and safety policies. Performing duties

on a daily checklist.

Skills:

- Strong interpersonal skills and ability to communicate effectively

- Proficient in phone etiquette and handling incoming calls

- Customer service-oriented mindset and ability to handle guest inquiries and requests

Qualifications:

- Malaysian Citizen Only

- Minimum in SPM required.

- High School or diploma tourism and hotels management, additional qualifications will be a plus

- Fresh graduates are welcome to apply

- Proficiency in Microsoft Office

- Well-groomed, professional appearance

- Available to work shifts, over weekends, and on public holidays.

Experience in the hospitality industry is a plus

If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Job Types: Full-time, Permanent

Pay: RM1,600.00 - RM1,800.00 per month

Benefits:

Maternity leave
Education:

Diploma/Advanced Diploma (Preferred)
Experience:

Office Assistant: 1 year (Preferred)
Language:

Mandarin (Preferred) Bahasa (Preferred)
Work Location: In person