Job Description

Front Office Assistant

Location:

TC Garden Resort, Langkawi

Position Summary

At

TC Garden Resort

, our Front Office serves as the first point of contact for all guests, setting the tone for their entire stay. As a

Front Office Assistant

, you will be responsible for delivering exceptional guest service through efficient and courteous handling of check-ins, check-outs, reservations, and inquiries. You will assist in maintaining smooth daily operations while upholding the resort's standards of professionalism and hospitality.

Key Responsibilities

Greet and welcome guests upon arrival with a warm and professional demeanor. Assist guests with the check-in and check-out process in an efficient and friendly manner. Manage room reservations, cancellations, and modifications accurately. Handle guest inquiries, requests, and feedback promptly and courteously. Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction. Maintain proper records of guest information, payments, and transactions. Handle telephone calls, emails, and messages in a timely and professional manner. Ensure the front desk area remains organized, presentable, and welcoming at all times.

Requirements

Diploma or Certificate in

Hospitality, Tourism, or related field

preferred. Excellent communication skills in

English and Bahasa Malaysia

; proficiency in additional languages is an advantage. Basic understanding of hotel property management systems (PMS) and front office procedures. Strong interpersonal and problem-solving skills with a focus on guest satisfaction. Able to work

rotational shifts, weekends, and public holidays

. Professional appearance and positive attitude with a strong sense of teamwork and responsibility.
Job Type: Full-time

Pay: RM1,700.00 - RM2,000.00 per month

Benefits:

Maternity leave Opportunities for promotion Professional development
Work Location: In person

Expected Start Date: 11/01/2025