The front office Executive is responsible for greeting guests in an efficient and courteous manner and directing operations at properties and managing the day-to-day needs of these properties, including arrival, departures, Long Stay/Short term tenant and custodial tasks, while interacting with tenants to collect and process rents checks, maintain lease agreements, and showroom to potential lessees.
Responsibilities:
Register guests and assigns rooms. Accommodates special requests whenever possible.
Assists in pre-registration and blocking of rooms for reservations.
Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures
Coordinates room status updates with the housekeeping department.
Maintains guest room key storage, and maintains and supervises access to safe deposit boxes
To monitor Online Travel Agents (OTA) management which includes emails, customer requests, daily acknowledgment reports, reviews, and other related matters pertaining to this platform.
Reports any unusual occurrences or requests to the manager or assistant manager.
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