Living at D'Sulaiman Hotel - Chow Kit, Kuala Lumpur
Are you someone who enjoys meeting people, solving problems, and creating memorable guest experiences? Join us at Living at D'Sulaiman, a boutique hotel built around comfort, culture, and authentic Malaysian hospitality.
We are looking for a Front Office Assistant who is friendly, responsible, and passionate about delivering excellent service.
? Key Responsibilities
Welcome guests warmly and handle check-in/check-out procedures smoothly.
Manage reservations, walk-ins, and guest inquiries through phone, WhatsApp, email, and booking platforms.
Assist guests with information about the hotel, facilities, and nearby attractions.
Maintain accurate records, billing, and daily reports.
Ensure the lobby and reception area are neat, presentable, and organized.
Address guest concerns professionally and escalate issues when necessary.
Collaborate with housekeeping and operations to ensure seamless guest experience.
Uphold the hotel's brand values of hospitality, honesty, and service excellence.
Requirements
Malaysian citizen.
Minimum SPM; Diploma in Hospitality is an advantage.
Pleasant personality with good communication skills.
Able to speak English and Bahasa Malaysia fluently.