Job Description

Key Responsibilities

Supervise and support all front office operations including check-in/check-out, guest relations, concierge, bell desk, and reservations. Assist in leading, training, and mentoring the front office team to deliver exceptional service consistently. Handle guest complaints, feedback, and special requests promptly and professionally to ensure guest satisfaction. Coordinate with other departments to ensure seamless guest experiences and effective room allocations. Conduct shift briefings, staff scheduling, and performance evaluations under the guidance of the Front Office Manager. Maintain accurate records, reports, and logs as required. Uphold the hotel's brand reputation, standards, and vision at all times.

Requirements

Minimum of 2-4 years of experience in a front office supervisory or managerial role, preferably in a hotel environment. Diploma or Degree in Hospitality Management or related field is an advantage. Excellent communication and interpersonal skills in English and Bahasa Malaysia. Additional languages are an advantage. Ability to work flexible hours, including weekends and public holidays. Familiarity with hotel property management systems (e.g., Opera) is preferred.
Job Types: Full-time, Permanent

Pay: RM2,400.00 - RM2,500.00 per month

Benefits:

Free parking Gym membership Health insurance Meal provided Opportunities for promotion Professional development
Experience:

Front Office: 2 years (Preferred)
Work Location: In person