Grand Swiss Bel Hotel Melaka invites qualified, service driven and professional individuals to join our team as
Front Office Assistant
. This position plays a vital role in delivering a seamless and exceptional guest experience.
Key Responsibilities:
Deliver professional, courteous and efficient service to all guests at all times.
Manage guest registration, check-in and check out processes in accordance with established standards and procedures.
Handle room reservations, guest inquiries and special requests promptly and accurately.
Ensure accurate billing, cash handling and financial transactions in compliance with hotel policies.
Maintain comprehensive guest records with strict confidentiality.
Liaise effectively with all departments to ensure smooth operations and guest satisfaction.
Uphold the highest standards of grooming, punctuality and professionalism to represent the hotel's image.
Requirements:
Minimum SPM qualification Diploma or Degree in Hotel Management or related field is preferred.
At least 1 year of experience in front office operations or customer service, preferably within the Hotel management.
Excellent communication and interpersonal skills with a positive and proactive attitude.
Proficient in English and Bahasa Malaysia.
Pleasant personality with a strong sense of responsibility and attention to detail.
Willing to work on shifts, weekends and public holidays as required.
Job Types: Full-time, Permanent
Pay: RM1,700.00 - RM1,800.00 per month
Benefits:
Meal provided
Work Location: In person
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