Job Description

FRONT OFFICE ASSISTANT

Position Purpose

The Front Office Assistant is responsible for

supporting front office operations

by delivering professional, efficient and consistent guest services in accordance with corporate policies, brand standards and established Standard Operating Procedures sop. The role contributes to operational excellence and guest satisfaction while maintaining accuracy, compliance and professionalism at all times.

Key Responsibilities

Conduct guest check in and check out procedures accurately and efficiently in line with sop. Handle guest inquiries, requests and feedback in a professional manner, ensuring timely resolution or escalation when necessary. Coordinate with Housekeeping, Engineering and other departments to ensure room readiness and service delivery. Process guest billing, payments and cash handling in compliance with financial controls and audit requirements Maintain accurate guest records, reports and front office documentation Promote hotel facilities, services and loyalty programs to enhance guest experience and revenue. Ensure front office areas reflect a professional corporate image at all times. Comply with hotel policies, data protection requirements and brand standards. Support Front Office Supervisors and Management with operational and administrative duties as required.

Qualifications & Experience

Diploma or Degree in Hotel Management, Hospitality, Business Administration or related field. Minimum 1 year of experience in a hotel front office or customer service role is preferred. Fresh graduates with relevant internship experience are encouraged to apply.

Working Conditions

Based at the Front Office / Reception. Shift based operation including weekends and public holidays. Uniform and grooming standards apply in accordance with corporate policy.
Job Types: Full-time, Permanent

Pay: RM1,700.00 - RM1,800.00 per month

Benefits:

Flexible schedule Free parking Meal provided Opportunities for promotion
Work Location: In person