Front Office Assistant
Job Description
1. To greet guests, handles reservation and registration, assigns rooms or apartments, and posts charges to guests' accounts, transfers charges between guests' folios.
2. To keep hotel website up to date in terms of room pricing, room description, and to avoid false expectation from the guests and to report it to proper department for further action.
3. To review guest comment and rating on OTA frequently and to report it to Admin department weekly.
4. To handle guests' check-outs that includes bills settlement in proper, completes and balance cashier's shift reports such as cash in hand, petty cash, deposits from guests.
5. To keep superior informed of the arrival of guests especially any walk-in of VIP guests.
6. To arrange for room transfers, if necessary. Handles guests' complaints and to work closely with Housekeeping Department on special requests by guests, releasing of make-up rooms etc.
Job Type: Full-time
Pay: From RM1,700.00 per month
Benefits:
Meal provided
Professional development
Experience:
Front desk: 1 year (Preferred)
Work Location: In person
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Job Detail
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Job IdJD1274846
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMiri, M13, MY, Malaysia
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EducationNot mentioned