Job Description

1. Perform good customer service to contribute to a warm welcoming ambience of the counter service in line with the Hospital Mission and Vision. Provide proper and clear explanation to all customer at all times.

2. Perform timely and efficient counter services including registration, admission and discharge process according to the department Policies & Procedures and ensure accurate patient information is entered / updated in hospital system at all times.

3. Ensure accurate patient information is entered / updated in hospital system at all times.

4. Responsible for the cashier's float so that all monies are properly accounted for.

5. Collect top up deposits / handle top-up GL for patients whose interim bills has exceeded the available deposits / GL limit.

6. Ensure efficient and accurate billing at all times. To make sure all medical and pharmacy charges for patients are being charged correctly by respective department.

7. Obtain customer and guarantor signature on all forms and ensure all standard forms are completed with the required information.

8. Proper handling of all insurance cases and liaise with the Front Office Executive when necessary.

9. Provide simple estimated quotation to patients.

10. To attend to any queries from patients, insurance and Consultants.

11. Personally, adhere and uphold the Patient & Family Rights and Responsibilities (PFRR) in handling patients and their families at all time.

12. Take part in all quality and safety related initiatives and contribute towards the continuous improvement of the hospital.

13. Any other related duties & responsibilities that may be directed by Management.

Job Type: Full-time

Pay: RM1,500.00 - RM1,800.00 per month

Benefits:

Additional leave Free parking Health insurance Opportunities for promotion
Education:

STM/STPM (Preferred)
Experience:

Office Assistant: 1 year (Preferred)
Language:

Mandarin (Preferred) Bahasa (Preferred)
Work Location: In person