Front Office Assistant (pavilion Embassy / Pavilion Ceylon Hills)

Kuala Lumpur, Malaysia

Job Description


Mohon

Kelayakan

  • Able to speak English fluently
  • Possess at least a SPM or Diploma in Hospitality / Tourism / Hotel Management or equivalent
  • Friendly with a cheeky personality, possess good interpersonal and communication skills
  • Strong discipline, commitment, and self-initiative
  • Must be willing to work on shift including working on weekends and public holidays
  • 2 full-time positions available
  • Pleasant & cheerful personality
Tanggungjawab
  • Register guests and assigns rooms. Accommodates special requests whenever possible.
  • Assists in pre-registration and blocking of rooms for reservations.
  • Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures.
  • Understands room status and room status tracking
  • Knows room locations, types of rooms available, and room rates
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel
  • Knows the location and types of available rooms as well as the activities and services of the property.
  • Coordinates room status updates with the housekeeping department by noticing housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms (if applicable).
  • Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
  • Maintains guest room key storage, and maintains and supervises access to safe deposit boxes (if applicable).
  • Process guest check-outs.
  • Performing cashier-related functions like posting charges to guest accounts, raising paid out\'s, and currency exchange (if applicable).
  • Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
  • Uses proper telephone etiquette and greetings.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Knows all safety and emergency procedures, Is aware of accident prevention policies.
  • Maintains the cleanliness and neatness of the front desk area.
  • Understand that business demands sometimes make IT necessary to move employees from their accustomed shifts to other shifts or properties.
  • To monitor Online Travel Agents (OTA) management which includes emails, customer requests, daily acknowledgment reports, reviews, and other related matters pertaining to this platform.
  • Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.
Manfaat
  • EPF & SOCSO
  • Annual leave
  • Medical benefits
  • Uniforms provided
  • Free Stay
Manfaat tambahan
  • Training Provided
  • Annual Leave
  • Overtime Pay
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Job Detail

  • Job Id
    JD980618
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Kuala Lumpur, Malaysia
  • Education
    Not mentioned