Front Office Assistant

Putrajaya, Malaysia

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Proven experience as a front desk representative, agent or relevant position
Fresh graduate are encourage to apply (preferably have experience in Front Desk operations)
Able to do cashiering at the counter
Proficient in English (oral and written)
Knowledge of office management and basic bookkeeping
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Positive work attitude, customer service orientation, with multi-tasking abilities
Willing to work on shifts as assigned by the department

Responsibilities

Greet and welcome guests
Handles Front Desk operations such as performs check in & check out for the hotel guest during arrival & departure
Perform new room reservation, room assignment, room change procedure, bookings and ensures all data are completely recorded in the hotel system.
Address guest\'s inquiries, complaints and request promptly
Answering all incoming calls and redirect them or keep messages
Receive letters, packages and distribute them
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Keep updated records and files
Monitor office expenses and costs
Take up other duties as assigned (travel arrangements, schedules etc.)

Benefits

Additional Benefits

Ricebowl

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