Greet guests warmly, assist with check-in/check-out, handle inquiries and concerns, and provide information about hotel facilities and local attractions.
Manage reservations via phone, email, or in-person, verify details, and communicate policies to guests.
Maintain accurate records, handle transactions, and provide administrative support to the Front Office Manager.
Answer/direct calls, respond to emails, and coordinate with other hotel departments to ensure seamless guest services.
Resolve guest complaints, escalate complex issues, monitor front desk security, and follow procedures for emergencies.
Requirements:
Relevant certification in a related field.
Relevant experience in similar role.
Fresh graduates are encouraged to apply; training will be provided.
Applicants must be willing to work in Johor Bahru.
Job Type: Full-time
Benefits:
Health insurance
Opportunities for promotion
Professional development
Work Location: In person
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