1. Handles Front Desk operations such as handling arrivals, check-ins (Registration) and departures for check-outs (Cashiering) of all the hotel guests.
2. Responding promptly to all guests' requests, enquiries and complaints.
3. Collect payments and handle different forms of payments (cash, debit card, credit card, virtual credit card, etc).
4. They answer the phone, greet guests, pass information, respond to inquiries and instruct visitors.
5. Attend to the guest needs when needed to.
6. Work closely with housekeeping team to communicate clean and dirty rooms.
7. Work closely with maintenance to report room issues.
Requirements:
1. SPM/ STPM / Diploma with at least 1 year experience of Front Office hospitality industry.
2. Shift work schedules
3. Flexibility to work during Public Holiday and anytime required by operations
4. Good communication and interpersonal skill.
5.
Please stated your current salary & expected salary in the resume.