Job Description

Wyndham Acmar Klang is seeking a dynamic and highly motivated Front Office Manager to lead our Front Office operations and deliver exceptional guest experiences. This role is ideal for a passionate hospitality professional dedicated to service excellence, team development, and operational efficiency within a five-star hotel environment.

About the Role

The Front Office Manager is responsible for overseeing and managing the daily operations of the Front Office department, including Reception, Concierge, Bell Desk, Guest Services, Reservations, and Night Audit. Working closely with other hotel departments, you will ensure seamless service delivery, uphold brand standards, and drive guest satisfaction.

You will lead, inspire, and develop a strong and confident team through ongoing coaching, training, and performance management, fostering a culture of respect, accountability, and continuous improvement.

---

Key Responsibilities

Ensure exceptional guest satisfaction by managing all Front Office functions and promoting service excellence.

Provide strong operational oversight to ensure smooth, efficient daily operations.

Lead, train, coach, and develop Front Office associates to deliver consistent, high-quality service.

Counsel and discipline staff in a fair manner to maintain a harmonious and respectful work environment.

Drive revenue through effective room inventory management, upselling, and collaboration with the revenue team.

Oversee budgeting, forecasting, cost control, and departmental financial performance.

Familiar and manage Opera Cloud PMS and related hotel systems to optimise operational productivity

Collaborate with other departments to ensure seamless guest experiences.

Maintain compliance with hotel policies, SOPs, and brand standards.

Support crisis management and emergency response preparedness.

Serve as a brand ambassador, consistently upholding Wyndham service culture and values.

---

Candidate Requirements

Skills & Experience

Strong leadership and team-management capabilities.

Excellent communication and interpersonal skills.

Proficient with Property Management Systems (Opera Cloud) and other hotel management software.

Confident problem-solver with the ability to make sound decisions under pressure.

Financial acumen in budgeting, forecasting, and revenue optimisation.

Attributes

Highly detail-oriented with a passion for delivering outstanding guest service.

Able to thrive in a fast-paced environment and manage multiple priorities efficiently.

Flexible to work rotating shifts, including evenings, weekends, and public holidays.

Driven, innovative, and committed to continuous improvement.

Treats team members and guests with dignity and respect.

Encourages empowerment, shared responsibility, and mutual support.

---

What We Offer

A collaborative and supportive work environment

Opportunities for professional growth and development

The chance to contribute to a prestigious five-star hospitality brand

---

How to Apply

Interested applicants are invited to submit their CV along with a recent photograph to:

trgmgr@wyndhamacmarklang.com or dor@wyndhamacmarklang.com

Only shortlisted candidates will be contacted.

Job Types: Full-time, Permanent

Pay: RM4,500.00 - RM6,500.00 per month

Benefits:

Free parking Gym membership Meal provided Professional development
Work Location: In person