The Front Office Manager assists in providing services to guests at the front of the house, and in managing the Front Office Department. This consists of the following sections: Reservations, Telephone, Concierge, Reception and Cashiering (Multi-tasks skill). 1. To assist in planning and review Front Office Department organizational structure to achieve maximum staff utilization and productivity. To ensure that the duties and responsibilities of all subordinate staff are properly defined and that each staff is kept aware of their job responsibilities. 2. To assist in hiring, train, lead and develop staff within the Front Office Departrment. 3. To assist in following up the performance standards and procedures for all sections of the Front Office Department that had been implemented. To constantly evaluate job performance of the staff and ensure that they are properly trained to perform their work up to the highest standard as expected of an international hotel. All staff must be familiar with the hotel policies and regulations. 5. To assist in maintaining effective communications within department by conducting daily briefing and monthly meeting with staff. This is to ensure that staffs are fully aware of all management directives and happenings in the hotel. 6. To ensure that all reports, project or correspondence are completed and accurately before the date line. 7. To conduct audits and sport checking on cashiering drawer. 8. To develop and maintain close rapport with all guests and to provide personalized service whenever possible by being available to meet and interact with them. Special attention must be given to all VIP and return guest be escorted. 9. To ensure that all complaints and problems are rectified immediately and in a professional manner. All guests must depart the hotel satisfied. 10. To ensure that all staffs are properly trained to handle and response to all emergencies. 11. To conduct regular checks of the premises under supervision to ensure that all assets are protected, and area is kept clean, and tidy at all times. 12. To work closely with the Housekeeping Department to ensure that there is enough clean rooms for sale at any one time. 13. To assist in controlling hotel rooms and key control system at the Front Office. 14. To liaise with the IT Officer to ensure that the Front Office computer system is functioning smoothly, both hard wares and soft wares. 15. To work closely with the Account Department to ensure that all billings and monies are properly handled, and staff adhere strictly hotel\'s credit policy. 16. He/She employed by Front Office Department and as such he/she may be assigned to any area that the management deems suitable and necessary. SPECIAL REQUIREMENTS - Must be thoroughly conversant with the Front Office computer systems. - Must have full knowledge of all emegencies procedures. - Must have full knowledge of all Hotel\'s policies and procedures. - Must have full knowledge of all room types, layout and amenities. - Must have full knowledge of all facilities in the hotel. - Must be well versed in the room structure and rates and OTA Job Types: Full-time, Permanent Salary: From RM4,100.00 per month Benefits:

• Health insurance
• Meal allowance

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Evening shift
• On call
• Rotational shift
• Weekend jobs

Supplemental pay types:

• Overtime pay
• Yearly bonus

• Health insurance