Front Office Manager
Kuantan, M06, MY, Malaysia
Job Description
Key Responsibilities
Lead and supervise the Front Office team to deliver professional and warm guest service Oversee check-in/check-out operations, reservations, and guest inquiries Handle guest feedback and ensure prompt, effective resolution Coordinate closely with Housekeeping, F&B, and other departments for smooth daily operations Manage front office budgets, reports, and scheduling Train, mentor, and motivate team members to achieve service excellence Maintain high standards of hospitality and guest satisfaction
Requirements
Minimum 3-5 years of experience in Front Office operations (resort or hotel environment preferred)*
Strong leadership, communication, and problem-solving skills Excellent command of English and Bahasa Malaysia (additional languages an advantage)*
Customer-oriented with a genuine passion for guest service Tech-savvy with knowledge of hotel PMS systems
If you're a proactive, people-focused professional who thrives in a dynamic resort environment -- we'd love to meet you!
Job Type: Full-time
Pay: RM4,500.00 - RM7,000.00 per month
Benefits:
Professional development
Application Question(s):
How many years of experience do you have working in hotel or resort front office operations? How do you ensure consistency in guest experience during peak periods or high occupancy days? How comfortable are you with analyzing daily reports (occupancy, revenue, ADR, etc.) and using them to improve performance? Are you currently based in Kuantan or willing to relocate for this role?
Work Location: In person
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Job Detail
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Job IdJD1238069
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKuantan, M06, MY, Malaysia
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EducationNot mentioned