Front Office Supervisor
Job Description
- Front Office Supervisor controls the flow of people through the organization and ensures that all the receptionists are performing their task in a timely manner. His main duties include answering the calls, attending the guests, overseeing the front office operations and maintaining the contact list of clients. Handling reservation - Front Office Supervisors lead and perform all front desk duties including check-ins, checkouts, reservations, guest phone messages and special requests - Uses suggestive selling techniques to sell room nights, increase occupancy and revenue. - Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service. - Provide booking and reservation services to customers - Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral. - Knows the selling status, rates, and benefits of all packages plans. - Experience in Reservation more than 1 year
249 SPACIOUS AND ELEGENTLY APPOINTED GUESTROOMS WITH 5-STARS AMENITIES OFFERING COMFORT AND RELAXATION FOR OUR VALUED GUESTS. LOCATED IN THE PRIME AREA OF ALOR SETAR, SUCH AS AMAN CENTRAL, HISTORICAL PLACES, FOOD PARADISE AND HOSPITAL ARE JUST WTHIN WALKING DISTANCE AND EASILY ACCESIBLE TO THE HOTEL GUESTS.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent
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Job Detail
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Job IdJD933769
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationAlor Setar, Malaysia
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EducationNot mentioned