Job Description

\xe2\x80\xa2 Lead the Front Office team by example, displaying the highest professionalism in handling various situations. \xe2\x80\xa2 Always meet up with guests and seek feedback. Rectify any issue at the soonest possible to minimize inconvenience to the guests. \xe2\x80\xa2 Establish and update Standard Operating Procedures for the department. Ensure its implementation is effective. \xe2\x80\xa2 Making sure the smooth and efficient operation of the Front Office Department and all related guest service achieving maximum sales and guest satisfaction, and adhering to the standards of service required by the Hotel. \xe2\x80\xa2 Be technical savvy in hotel system, including PMS, POS, PABX, Broadband, etc \xe2\x80\xa2 To hand-on and supervise that all Front Desk services are carried out with the utmost efficiency and standard Hotel policies and procedures. (Check-in & out/ handle inquiries/ guest requests/ boat services/ transportation / telephone/ reservation/ cashiering, etc. \xe2\x80\xa2 To handle guest comments or complaints \xe2\x80\xa2 To ensure the payment is promptly follow-up and follow through. Closing of Group Permanent Folio (PM) on the day of group departure. \xe2\x80\xa2 To make regular room inspection and liaise with Housekeeping Department on deviation from standard set-ups or special request set-ups. \xe2\x80\xa2 To maximize the revenue on room sales and to do up selling for walk-in and potential guest. \xe2\x80\xa2 To ensure guest stay details, rate and guest ledger are accurate to facilitate balancing at Closing Day. \xe2\x80\xa2 Prepare daily/monthly reports as required. \xe2\x80\xa2 To attend meetings/morning briefing
MIMPI Perhentian situated at Long Beach, Perhentian Kecil. Located nearby to jetty and a minute walking distance to the beach. The tropical waters around the Perhentians are clear with turquoise hues, it provides the perfect setting to enjoy the fantastic coral reefs and amazing marine life. Experience the wonderful sound of natures, the ocean was forging its own sea-song and the palpitating pulse of the sea was steady and peaceful. As our guest you will be able to enjoy usage of our facilities and gain access such as indoor & outdoor restaurant, snack bar, elevator, salt water swimming pool, day spa, PADI dive centre, souvenir kiosk, recreation counter, knowledge corner and our 24 hour front desk located in the reception area.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent