Job Description

Sales Fulfilment Activities * Responsible to manage particularly in relation to RTOB client-initiated account opening journeys covering credit cards, CASA and other products which may be added from time to time to the RTOB suite. * Ensure all Sales Fulfilment Activities Responsible to manage particularly in relation to RTOB client-initiated account opening journeys covering credit cards, CASA and other products which may be added from time to time to the RTOB suite. Ensure all RTOB PEGA frontline work basket cases are attended to within reasonable TAT and follow ups with client documentation/ pending information are handled on a timely manner. Ensure prompt and timely call backs are made to clients as committed within reasonable TAT To perform appeal & AIP input on appealable cases, and submit to eOPS if AIP Approve/ Refer To hit monthly completion rate 70% Participate and provide feedback to the RTOB journey development to PSMY management and Bank Support activities relating to RTOB journeys which may be assigned to PSMY from time to time Provide client feedback to Bank Product Teams on current offers/ promotions applicable to clients applying thru RTOB channels. Risk Management Ensure a full understanding of the risk and control environment in area of responsibility Work with PSGM and Management Team to ensure that the scope of fulfilment activities supported by the team are in accordance to PSMY approved outsourced functions, roles and responsibilities. Regulatory & Business Conduct Ensure Compliance with regulatory requirements pertaining to: Bank&rsquos Group policy & Standards Local Laws and Regulations Bank&rsquos Code of Conduct Customer Data Confidentiality Money Laundering Customer Due Diligence Exercise due care and diligence on matters related to Money Laundering in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, supporting changes in the operating procedures, acquire relevant knowledge and training and providing support to superior and subordinates. Key Stakeholders Price Solutions Management Personal Banking Acquisition & Segment Team SCB/Saadiq CPBB Product Teams QUALIFICATIONS Relevant educational qualification to perform the Job role At least 2 years' experience in banking service is preferred. Familiar with Bank's products, services and services, particularly in relation to account opening, credit products application processing, account and client serviving Languages Good command over English or applicable local languages Proficient in computer applications particularly MS Excel and PowerPoint ROLE SPECIFIC TECHNICAL COMPETENCIES Spot Opportunities Solve Problems Take the Lead Collaborate Communicate Deliver Sustainably Achieve Results About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity , together with our brand promise, to be here for good are achieved by how we each live our valued behaviours . When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum Flexible working options based around home and office locations, with flexible working patterns Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website