Job Description

Role Responsibilities

\xc2\xb7 Responsible to manage particularly in relation to RTOB client-initiated account opening journeys covering credit cards, CASA and other products which may be added from time to time to the RTOB suite.

\xc2\xb7 Ensure all RTOB PEGA frontline work basket cases are attended to within reasonable TAT and follow ups with client documentation/ pending information are handled on a timely manner.

\xc2\xb7 Ensure prompt and timely call backs are made to clients as committed within reasonable TAT

\xc2\xb7 To perform appeal & AIP input on appealable cases, and submit to eOPS if AIP Approve/ Refer

\xc2\xb7 To hit monthly completion rate 70%

\xc2\xb7 Participate and provide feedback to the RTOB journey development to PSMY management and Bank

\xc2\xb7 Support activities relating to RTOB journeys which may be assigned to PSMY from time to time

\xc2\xb7 Provide client feedback to Bank Product Teams on current offers/ promotions applicable to clients applying thru RTOB channels.

Responsibilities*

Strategy*

\xc2\xb7 Support deepening and acquisition within personal client segment

\xc2\xb7 Handle assigned Client list / base and focus on establishing higher contacts to maximize penetration

\xc2\xb7 Ensure prompt and timely call backs are made to clients as committed

\xc2\xb7 Optimise the usage of Lead to drive greater performance

\xc2\xb7 Apply skills learned via training programs to drive needs-based conversations

\xc2\xb7 Develop a deep understanding of various products offered and process as relevant

Business*

\xc2\xb7 Achieve all parameters sets as a part of job objective like Conversion rate etc

\xc2\xb7 Adhere to daily working schedule

Processes*

\xc2\xb7 Actively share feedback on the product process /functionalities of system to help improve program performance

\xc2\xb7 Ensure all relevant dispositions and notes are updated in system

\xc2\xb7 Closure and wrap up done as per set standards

People & Talent*

\xc2\xb7 Embed the Group\xe2\x80\x99s values and culture

\xc2\xb7 Partner effectively with internal stakeholders to deliver effective client solutions

Risk Management*

\xc2\xb7 Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the firm. Also, an awareness and understanding of the main risks facing the firm and the role the individual plays in managing them

\xc2\xb7 The ability to interpret the firm\xe2\x80\x99s financial information, identify key issues based on this information and put in place appropriate controls and measures

\xc2\xb7 Ensure a full understanding of the risk and control environment in area of responsibility

Governance*

\xc2\xb7 Responsible for assessing the effectiveness of the firm\xe2\x80\x99s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas

\xc2\xb7 Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role

\xc2\xb7 Responsible for delivering \xe2\x80\x98effective governance\xe2\x80\x99; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business Conduct*

\xc2\xb7 Display exemplary conduct and live by the .

\xc2\xb7 Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

\xc2\xb7 Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders*

\xc2\xb7 Work closely with team leader to develop and implement plan to achieve targets and drive client engagement

\xc2\xb7 Support team leader to drive learning and high performance within the team

\xc2\xb7 Work with operations team to ensure that client requests are fulfilled

Other Responsibilities*

\xc2\xb7 Embed Here for good and Group\xe2\x80\x99s brand and values in team.

\xc2\xb7 Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Qualifications*

Training, licenses, memberships and certifications

\xc2\xb7 Relevant educational qualification to perform the Job role

\xc2\xb7 At least 2 years\xe2\x80\x99 experience in banking service is preferred.

\xc2\xb7 Familiar with Bank\'s products, services and services, particularly in relation to account opening, credit products application processing, account and client serviving

\xc2\xb7 Languages; Good command over English or applicable local languages

\xc2\xb7 Proficient in computer applications particularly MS Excel and PowerPoint

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website

Standard Chartered