Job Description

Role Responsibilities

• Responsible to manage particularly in relation to RTOB client-initiated account opening journeys covering credit cards, CASA and other products which may be added from time to time to the RTOB suite.
• Ensure all RTOB PEGA frontline work basket cases are attended to within reasonable TAT and follow ups with client documentation/ pending information are handled on a timely manner.
• Ensure prompt and timely call backs are made to clients as committed within reasonable TAT
• To perform appeal & AIP input on appealable cases, and submit to eOPS if AIP Approve/ Refer
• To hit monthly completion rate 70%
• Participate and provide feedback to the RTOB journey development to PSMY management and Bank
• Support activities relating to RTOB journeys which may be assigned to PSMY from time to time
• Provide client feedback to Bank Product Teams on current offers/ promotions applicable to clients applying thru RTOB channels.

Responsibilities*

Strategy*

• Support deepening and acquisition within personal client segment
• Handle assigned Client list / base and focus on establishing higher contacts to maximize penetration
• Ensure prompt and timely call backs are made to clients as committed
• Optimise the usage of Lead to drive greater performance
• Apply skills learned via training programs to drive needs-based conversations
• Develop a deep understanding of various products offered and process as relevant

Business*

• Achieve all parameters sets as a part of job objective like Conversion rate etc
• Adhere to daily working schedule

Processes*

• Actively share feedback on the product process /functionalities of system to help improve program performance
• Ensure all relevant dispositions and notes are updated in system
• Closure and wrap up done as per set standards

People & Talent*

• Embed the Group\xe2\x80\x99s values and culture
• Partner effectively with internal stakeholders to deliver effective client solutions

Risk Management*

• Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the firm. Also, an awareness and understanding of the main risks facing the firm and the role the individual plays in managing them
• The ability to interpret the firm\xe2\x80\x99s financial information, identify key issues based on this information and put in place appropriate controls and measures
• Ensure a full understanding of the risk and control environment in area of responsibility

Governance

• Responsible for assessing the effectiveness of the firm\xe2\x80\x99s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
• Awareness and understanding of the regulatory framework in which the firm operates, and the regulatory requirements and expectations relevant to the role
• Responsible for delivering \xe2\x80\x98effective governance\xe2\x80\x99; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

Regulatory & Business Conduct*

• Display exemplary conduct and live by the

. * Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders*

• Work closely with team leader to develop and implement plan to achieve targets and drive client engagement
• Support team leader to drive learning and high performance within the team
• Work with operations team to ensure that client requests are fulfilled

Other Responsibilities*

• Embed Here for good and Group\xe2\x80\x99s brand and values in team.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Qualifications*

Training, licenses, memberships and certifications

• Relevant educational qualification to perform the Job role
• At least 2 years\xe2\x80\x99 experience in banking service is preferred.
• Familiar with Bank\'s products, services and services, particularly in relation to account opening, credit products application processing, account and client serviving
• Languages; Good command over English or applicable local languages
• Proficient in computer applications particularly MS Excel and PowerPoint

Our Ideal Candidate

• Communication skill

About Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum

Flexible working options based around home and office locations, with flexible working patterns

Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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Standard Chartered