plays a crucial role in ensuring smooth clinic operations, providing excellent patient care, and supporting doctors in daily tasks. Their job scope includes:
1. Patient Registration & Customer Service
Greet and assist patients with registration and appointment scheduling.
Handle inquiries via phone, WhatsApp, or walk-ins professionally.
Guide patients on clinic services, procedures, and pricing.
Maintain patient confidentiality and uphold a friendly, professional environment.
2. Assisting Doctors & Medical Procedures
Prepare consultation rooms with necessary medical supplies and equipment.
Assist doctors with minor procedures (e.g., wound dressing, vaccinations, nebulization).
Perform basic medical tasks like checking blood pressure, height, weight, and glucose levels.
Ensure cleanliness and sterilization of medical instruments and equipment.
3. Dispensing Medication & Stock Management
Dispense prescribed medications and educate patients on proper usage.
Monitor and manage clinic inventory, ensuring adequate stock of medications and medical supplies.
Assist in ordering and restocking medicines as per clinic requirements.
4. Payment Handling & Billing
Process payments via cash, card, or online transactions.
Handle medical claims (e.g., insurance, panel claims).
Maintain accurate daily cash and transaction records.
5. Clinic Cleanliness & Maintenance
Ensure the clinic is clean, organized, and well-maintained.
Follow infection control and hygiene protocols.
6. Administrative Support & Teamwork
Maintain
accurate patient records
in the clinic system.
Assist in
reporting, documentation, and data entry
as required.
Support doctors and colleagues in any additional
tasks or projects
to improve clinic efficiency.
Participate in
staff meetings, training, and skill development programs
.
Key Qualities We Look For:
-
Friendly & Professional Attitude
- Able to provide excellent patient care.
-
Fast Learner & Adaptable
- Willing to learn new medical procedures.
-
Team Player
- Works well with doctors and colleagues.
-
Organized & Detail-Oriented
- Ensures accuracy in dispensing medication and managing records.