Job Description

JOB DETAILS

Project Implementation and Product Management

To participate and perform the full cycle of project implementation, from the planning stage to completion, post-implementation support, and documentation to the clients.

To provide mapping requirements with the software application.

Document business processes and conducting product training for client users and facilitate user testing.

Proactively seek process improvements, implementation, and configuration of solutions, and challenge the current processes for further enhancement opportunities.

Helpdesk and Support

Ensure customer satisfaction by providing support to clients to ensure the quality of work is always delivered and maintain professionalism.

To support sales and presales team and participate in solutions demo to the customer.

Provide professional consulting services to the clients on Company's products and services.

General

To continuously keep abreast of product and industry knowledge with alert on the latest technological advancements to provide leadership to cross-functional teams when necessary.

To deliver tasks and document all work in accordance with defined standards and processes.

Teamwork - to consistently demonstrate actions (e.g. knowledge sharing, helping each other to meet project timeline, sense of urgency) to increase the teamwork with all team members.

To serve as a mentor to the juniors and work closely with them and clients based on business requirements.

To perform other duties at the discretion of the superior and/ or the management.

REQUIREMENTS

Possesses Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent.

At least 2-4 years of working experience in a related field will be an added advantage.

Team player with good interpersonal, communication and presentation skills.

Willing to travel depending on project requirements.

An analytical mind with problem-solving abilities to be able to advise on business workflow/automation.

Excellent written and verbal communication.

Excellent project and time management skills.

Self-starter; able to work independently with minimal supervision.

Technical skill - to acquire minimum business analytics for data analysis and troubleshooting use.

Job Type: Full-time

Pay: RM5,000.00 - RM9,000.00 per month

Benefits:

Additional leave Cell phone reimbursement Dental insurance Health insurance Maternity leave Meal allowance Opportunities for promotion Parental leave Professional development Vision insurance
Experience:

* ERP systems: 1 year (Preferred)