1. Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.
2. Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.
3. Provide guidance and support to players on game rules, strategies, and promotions.
4. Document and track player interactions and issues using our designated customer support tool.
5. Collaborate with other teams, including the development and quality assurance teams, to escalate and resolve complex player issues.
6. Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates.
7. Maintain a high level of product knowledge and stay up-to-date with game updates, new features, and promotions.
8. Contribute to developing and improving customer support processes and resources.
Qualifications
1. Previous experience in a customer service role, preferably in the gaming industry.
2. Excellent writing and verbal communication skills in English.
3. Strong problem-solving skills and the ability to think critically in a fast-paced environment.
4. Empathy and patience when dealing with player concerns or frustrations.
5. Basic technical knowledge and proficiency in using customer support tools and software.
6. Ability to work independently and collaboratively as part of a team.
7. Flexibility to work shifts, including weekends and holidays, is required as a night shift agent of 24/7 support.
8. Passion for gaming and an understanding of online gaming culture and trends.
Requirements:
1. Fluent in English and able to communicate in basic Mandarin; Malaysian Chinese preferred.
2. SPM and above.
3. Available to start as soon as possible.
4. At least one year of customer-service experience is required--ideally at a gaming company, but other industries are acceptable if the role involved querying back-end data such as user metrics and revenue reports.
5. The client is not looking for "simple" support roles (e.g., restaurant customer service). Candidates without direct CS experience--such as sales professionals in finance or IT--will be considered if their resumes are otherwise strong; in such cases, they must bring additional standout qualities rather than generic, entry-level profiles.
6. Preferred age range: 20-40. The client will also evaluate candidates aged 21-23; however, those with weak academic records and a history of short, unstable job stints (a few months per role) will not be accepted.
Salary Structure:
Base + incentive + allowance (applicable for night shifts) + OT pay
(1) Month Base: RM4,000-RM5,000
(2) Incentive related to KPI achievement: RM1,100 per month as reference
(3) Allowance for night shifts (RM30/day (night shift (1) ~ RM80/day (night shift (2)
Benefits
:
EPF, SOCSO, EIS, and medical benefits.
Annual Leave: 12 days+
Sick leave: 14 days+
?Work Location??Work from home; the company will supply a business-grade laptop
Job Type: Full-time
Pay: RM4,000.00 - RM5,000.00 per month
Experience:
Customer service: 2 years (Required)
B2B: 2 years (Preferred)
Game support: 2 years (Preferred)
Language:
Mandarin (Required)
Work Location: Remote
Beware of fraud agents! do not pay money to get a job
MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.