Gbs Cl Dev Team 1 My (los Support)

Malaysia, Malaysia

Job Description


: Job Purpose *
Production support role
Key Responsibilities *

  • To provide support to Production Application systems
  • To resolve production errors/bugs and incidents when necessary
  • To ensure all responses are within predefined SLA
  • To ensure issues are identified, reported, tracked and closed in a timely manner
  • 24/7 shift work to monitor online and batch processing and resolve issue if arises
  • Online Performance and Batch fine tuning
  • Keep track and coordinate production issue with required parties to ensure proper closure within SLA
  • To provide application support in troubleshooting and escalation to vendor, where necessary
  • To work with D&Es to further improve the operational processes
  • To work with project team for new application support handover with proper documentation, training and guidance
  • To regularly update management via established reporting templates for progress updates.
  • To ensure systems/application documentation is kept up-to-date.
  • Assume responsibility for tasks as directed by supervisors.
Regulatory Compliance
  • Ensure compliance to IT standards, SDLC standards, policies and procedures
Job Specification *

Qualifications

(Basic Degree/Diploma etc)
  • A recognized diploma/degree in Computer Science / Information Systems or its equivalent
  • Over 3 years experience in IT Support with minimum of 2 years experience as Incident Analyst for Banking Product, preferably with working experience in Loan Origination System.
  • Good understanding of Software Development Life Cycle
Professional Qualification and/or Regulatory, Licensing requirements N/A
Relevant Work Experience
  • At least 2 years experience in application support and SDLC processes.
  • Experience in application support, preferably in a banking environment
Required Competencies and Skills *

Competencies/Skills

(Essential to succeed in this job)

Technical/Functional skills
  • Java, .Net and SQL
  • Experienced in Open source platform component such as Apache, JBoss, Weblogic and Websphere
  • Experience in Windows Server, Unix, and Linux OS environment.
  • Experience in MSSQL and Oracle database.
  • Investigation and root cause analysis
  • Ability to communicate with all levels of users
  • Basic troubleshooting knowledge is required
  • Proficient in Bahasa Malaysia and English
Personal skills (Soft Competencies [Core/Leadership]) * Able to work under minimal supervision and fast pace environment
  • Functional communication skill for clear message delivery and able to coordinate among team players.
  • A team player
  • Eager to learn
  • Flexible and could manage stress
  • Self-discipline & adhere to department policy & procedures
  • Strong analytic skill
  • Good problem solver

CIMB

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Job Detail

  • Job Id
    JD987181
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Malaysia, Malaysia
  • Education
    Not mentioned