Job Description

: Job Purpose *
Production support role
Key Responsibilities *

• To provide support to Production Application systems
• To resolve production errors/bugs and incidents when necessary
• To ensure all responses are within predefined SLA
• To ensure issues are identified, reported, tracked and closed in a timely manner
• 24/7 shift work to monitor online and batch processing and resolve issue if arises
• Online Performance and Batch fine tuning
• Keep track and coordinate production issue with required parties to ensure proper closure within SLA
• To provide application support in troubleshooting and escalation to vendor, where necessary
• To work with D&Es to further improve the operational processes
• To work with project team for new application support handover with proper documentation, training and guidance
• To regularly update management via established reporting templates for progress updates.
• To ensure systems/application documentation is kept up-to-date.
• Assume responsibility for tasks as directed by supervisors.

Regulatory Compliance

• Ensure compliance to IT standards, SDLC standards, policies and procedures

Job Specification *

Qualifications

(Basic Degree/Diploma etc)

• A recognized diploma/degree in Computer Science / Information Systems or its equivalent
• Over 3 years experience in IT Support with minimum of 2 years experience as Incident Analyst for Banking Product, preferably with working experience in Loan Origination System.
• Good understanding of Software Development Life Cycle

Professional Qualification and/or Regulatory, Licensing requirements N/A
Relevant Work Experience

• At least 2 years experience in application support and SDLC processes.
• Experience in application support, preferably in a banking environment

Required Competencies and Skills *

Competencies/Skills

(Essential to succeed in this job)

Technical/Functional skills

• Java, .Net and SQL
• Experienced in Open source platform component such as Apache, JBoss, Weblogic and Websphere
• Experience in Windows Server, Unix, and Linux OS environment.
• Experience in MSSQL and Oracle database.
• Investigation and root cause analysis
• Ability to communicate with all levels of users
• Basic troubleshooting knowledge is required
• Proficient in Bahasa Malaysia and English

Personal skills (Soft Competencies [Core/Leadership]) * Able to work under minimal supervision and fast pace environment

• Functional communication skill for clear message delivery and able to coordinate among team players.
• A team player
• Eager to learn
• Flexible and could manage stress
• Self-discipline & adhere to department policy & procedures
• Strong analytic skill
• Good problem solver

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