Job Description

Job title: GBS (Global Business Services), Customer Invoice to Cash (CI2C) Senior Collections Analyst

• Location : Malaysia
• Job type: Permanent

About the job

Our Team

At Sanofi Consumer Healthcare (CHC), we have one shared mission \xe2\x80\x93 we work passionately, every day, to \xe2\x80\x98serve healthier, fuller lives\xe2\x80\x99 now and for the generations to come. In order to do so, we strive to act as a force for good by integrating sustainability along our business and employees\xe2\x80\x99 mission and operate responsibly from both a social and environmental point of view. Everything we do is centered around people\xe2\x80\x99s interests \xe2\x80\x93 our consumers, our customers, healthcare professionals, and our employees \xe2\x80\x93 across the world. We are building loved brands that serve 1bn consumers worldwide, through our key platforms: Allergy, Physical & Mental Wellness, Pain, Digestive Wellness and Cough, Cold & Flu. We aspire to become the best Fast Moving Consumer Health (FMCH) company In & For the world and we aim to build a work environment where people can thrive, grow, enjoy and be at their best.

CHC Global Business Services will be managing global end-to-end (E2E) processes, ensuring efficiency and effectiveness by using innovative solutions while simplifying and harmonizing the E2E process delivery. GBS is structured around the following end-to-end processes:

People Services, Account to Report (A2R), Source to Value including tactical sourcing & Travel and Expenses (S2V), Customer Invoice to Cash (CI2C), Finance Pivot (FP&A), Master Data Management (MDM).

JOB PURPOSE:

Deliver collections management services to CHC as per their respective Service Level Agreements (SLAs)

Collection activities: review AR ageing reports, perform collection & dunning, escalate & follow-up actions

Dispute & Claims management activities

Address operational issues and follow through to resolution in an effective and timely manner

Deliver operational KPIs and comply with Sanofi policies and guidelines

KEY RESULTS/ACCOUNTABILITIES:

Operation

Deliver collections management services to CHC Europe for Sanofi entities within CHC perimeter as per their respective Service Level Agreements

Collection Management services:

Review AR ageing reports

Perform collection & dunning

Determine appropriate escalations & follow-up actions as per defined process

Dispute & Claim Management \xe2\x80\x93 qualify and create disputes identified by Ci2C and manage dispute resolution under Ci2C responsibility

Contribute to business and customer collection strategy reviews

Execute in compliance with Sanofi policies and guidelines

Complete all activities as per the global Core Model and operational KPIs

Develop expert level knowledge of the activities in scope as well as local knowledge of entities in scope

Document Core Model process knowledge (Level 6/7) relating to collections management

Participate in process automation initiatives and ensure seamless adoption and transition

KEY WORKING RELATIONSHIPS:

Head of Credit Management & Collection

Credit &Revenue Partners

About you

SKILLS, EXPERIENCE & KNOWLEDGE REQUIREMENTS:

Functional

Basic understanding of Customer invoice to Cash process and activities

Basic knowledge of collections & receivable activities

Good business acumen

Strong deductive and analytical skills

Technical

Computer literate and familiar with accounting applications (knowledge of SAP will be an advantage)

Knowledge of Microsoft Office

Interpersonal

Ability to interact with internal and external clients in a professional manner

Team player, able to work collaboratively transversally and with Ci2C front line teams with an end-to-end mindset

Good communication skills

Attentive to customer needs and feedback

Ability to organize, prioritize and structure the tasks for oneself

Attentive to detail and works with precision

Background

Graduate degree in accounting or finance

3-5 years experience in Collections Management preferably in an international multicultural environment

Fluent in English

Key Dimensions

The Senior Collection Analyst reports to Ci2C Head of Credit & Collection and works closely with the Credit & Revenue partner, Customer Service, Master Data, Supply Chain, Trade or Global Business Unit and Ci2C peers.

Sanofi Behaviors and Skills

This position is required to demonstrate behaviors such as Stretch, Put the interest of the organization, Act in the interest of our patients and customers and Take Action. During the interview we will also be asking for examples of skills such as Strategic Thinking, Result Orientation, People Leadership (if applicable), Relationship and Influence.

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn\xe2\x80\x99t happen without people \xe2\x80\x93 people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let\xe2\x80\x99s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our and check out our Diversity Equity and Inclusion actions at !

At Sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.

Sanofi