Job Description

Malaysia
JOB DESCRIPTION


In this position you will...

...be responsible for overseeing and managing a team of desktop support technicians who provide technical support to users globally.



You will be responsible for...

• Lead and manage a global team of desktop support technicians
• Ensure high-quality desktop support services are provided to users globally
• Develop and implement desktop support processes and procedures to ensure efficiency and quality of services
• Develop and maintain relationships with vendors, ensuring all equipment and software purchases are cost-effective and meet the needs of the organization
• Ensure desktop support policies and procedures are up-to-date and consistent with industry standards
• Identify areas for improvement and make recommendations for enhancing the desktop support service
• Stay up to date with the latest industry trends and technologies
• Provide day to day support as required to the Israel Site HO

For you to be successful...

we expect you to be able to demonstrate the following key competencies:Impactful

• Takes accountability and self-motivated to deliver results even in situations which are not straight-forward
• Focused on objectives and identifies activities and key results required to meet them

Collaborative

• Develops collaborative and dynamic working relationships to achieve the best possible outcomes
• Manages conflict respectfully and effectively, provides constructive feedback and looks for or proposes middle ground solutions

Creative

• Identifies beneficial new approaches and ways of looking at problems, introduces them within team
• Proactively tests out new offerings and looks at innovations that can be leveraged to build useful solutions

Communication

• Communicates clearly and actively listens to others
• Communication is specific and fact based using a style appropriate for the audience

You will require the following qualifications and skills

• Bachelor's Degree in Computer Science, Information Systems, or related field advantage
• At least 5 years of experience in a desktop support management role
• Proven experience leading and managing a global team of desktop support technicians and complex interfaces
• Must have hands-on experience managing Active Directory, Azure AD, Mailing services O365, Monitoring Systems, and Wi-Fi infrastructure
• Must have knowledge device deployment technologies and processes Intune (Win10 and MacOS)
• knowledge and awareness of IT security concepts (e.g., encryption and malware, etc.)
• Strong technical knowledge of desktop hardware and software, including Windows and Mac operating systems
• Strong interpersonal and communication skills
• Excellent problem-solving and decision-making skills
• Ability to work well under pressure and meet tight deadlines
• Strong leadership and project management skills

Job Identification 20210850 Job Category Technology Posting Date 04/07/2023, 04:33 AM Apply Before 06/23/2023, 04:33 AM Job Schedule Full time

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Locations
Suite 1-3, Level 1, Tower B, UOA Corporate Tower, Kuala Lumpur, Selangor, 59200, MY