Job Description

WE ARE HIRING!

RelyOn Asia

is a member of

RelyOn Global

, who today are recognised as the world's largest provider of specialist safety training for the offshore, maritime and renewable industries. Each year, we provide the most realistic and valuable training to thousands of employees from the energy and shipping industries.

ROLES DESCRIPTION:

We are seeking an experienced and proactive IT professional for the position of

Executive, Global IT Support

. This role is responsible for providing

day-to-day desktop, application, and business system support

to regional stakeholders, ensuring reliable IT services aligned with company standards.

The successful candidate will act as a key point of contact for IT support, working closely with internal and external stakeholders while contributing to continuous improvement of systems and service delivery.

Key Responsibilities

Provide

day-to-day desktop and application support

, including business-critical and local systems. Support business needs by contributing to

system improvements, enhancements, and re-equipment

. Manage and resolve cases through the

IT Service Desk

, ensuring accurate documentation and timely closure. Communicate effectively with internal and external stakeholders using appropriate channels in line with IT policies and procedures. Ensure delivery of

high-quality IT services

within required service standards. Source and purchase IT hardware within the assigned support cluster. Assist in

IT budget management

and cost control. Monitor system performance and provide reports on overall system health.

Requirements & Personal AttributesAcademic Qualifications

Bachelor's Degree or Master's Degree in

Information Technology or related disciplines

, or equivalent professional qualification.

Professional Experience

Minimum

5 years' experience

in IT Support, including internal and remote support. At least

3 years of end-user support

experience. At least

3 years' experience

working with

servers and networks

. Proven ability to assess, analyse, and report on system health. Demonstrated broad and hands-on experience in IT Support environments.

Technical Skills & Experience

Experience in using and supporting:

Operating Systems,

LAN & WAN technologies

IT Service Desk Management

Microsoft Office 365

Business application systems

Technical knowledge in:

Networking concepts including

DHCP, DNS, TCP/IP

LAN and WAN technologies Printer management (MFC) IT security best practices and user-facing security technologies (e.g.

Multi-Factor Authentication

)

Windows 10 and Office 365 administration

Why Join Us?

Be part of a

global organisation

supporting safety-critical industries. Exposure to international stakeholders and enterprise-level IT environments. Opportunity to contribute to continuous improvement and innovation. Inclusive and diverse workplace culture.
Job Type: Full-time

Pay: From RM3,500.00 per month

Benefits:

Health insurance Maternity leave Parental leave Professional development
Work Location: In person