Job Description

The Role Responsibilities

Retail Banking Client Onboarding

• To perform data processing of Credit Card, Personal and Mortgage Loans applications.
• To perform checking of documents submitted in support of Credit Card, Personal and Mortgage Loans applications.
• To perform loan processing for Secured and Unsecured facilities.
• Incoming and outgoing mail handling and Inbound Call for Mortgage processing.
• Maintaining proper recording, tracking and custodian of all collateral documents securing the banking facilities.

Retail Banking Servicing and Transacting

• Account Servicing - Maintenance and Non Maintenance activities.
• To perform Call Back Verification on Returned Mail and Cheque clearing.
• Reconciliation and escalation of TP, Investigation of Suspense and Sundry Accounts as specify in DOI.
• Card Data Maintenance and Checking and Card Redirection handling.
• Cheque clearing activities.
• To perform loan processing for Secured and Unsecured facilities.

Support

MIS and Administration

• Business and Staff performance data tracking and analysis.
• Dashboard and SRM Pack preparation.
• General Admin.

Quality Assurance

• Performing Quality Assurance and process controls review.

Training

• Driving and tracking of staff Learning and Development.

Project

• Projects and Operational efficiency.

System Admin

• To perform User ID Administration and maintenance according to request.
• To perform interest rates update in system.
• To perform system parameter change as per Service Request Management.

Frontline Service Support

• Employment checks and Call Back verification
• Helpdesk support for Frontline.
• Complaint Management
• To perform Inbound Call for Mortgage

Strategy

To process / support multiple activities / products of Business Banking and Retail Banking; ensure authorized instruction are process in accordance with established regulatory, credit and lending guidelines and policies to safeguard the Bank\xe2\x80\x99s interest.

To meet objectives set by the Group, Company and Department through

• Consistent high quality performance in work with emphasis on accuracy, TAT and productivity.
• Consistent high quality service to customer (outside and within).

Business

• Fully understand and perform BAU within TAT without error guided by operation procedures, standards, guidelines and policies.
• Ensure consistent delivery of high-quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement, efficiency/accuracy standards and good business processes / judgment.
• To avoid operational / reputational losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/Group.
• Ensure due care and diligence is exercised on day-to-day operational matters relating to Money Laundering and KYC, acquiring relevant knowledge and training; thus, providing support to superiors and subordinates.
• Continue to seek improvement in self, team and operational processes to achieve service and performance excellence.
• Support the roll-out of the Company\xe2\x80\x99s and Group\xe2\x80\x99s policies and initiatives.

Processes

Retail Banking Servicing and Transacting

• Account Servicing - Maintenance and Non Maintenance activities.
• To perform Call Back Verification on Returned Mail and Cheque clearing.
• Reconciliation and escalation of TP, Investigation of Suspense and Sundry Accounts as specify in DOI.
• Card Data Maintenance and Checking and Card Redirection handling.
• Cheque clearing activities.
• To perform loan processing for Secured and Unsecured facilities.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.

Key Stakeholders

• Respective country representative that business supports.

Our Ideal Candidate

• Additional technical and non-technical mandatory and role required skills training can be sought from the respective HR Learning Partner for the respective Business or Function.
• Bank training, i.e. mandatory and developmental - role-specific, and regulatory / compliance bank wide and role-specific.

Role Specific Technical Competencies

• Retail banking services

\xc2\xadAbout Standard Chartered

We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

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