Job Description

Company Description We are the world\'s leading provider in our professional services and we are recognized as the global benchmark for quality and integrity. With more than 95 000 employees, we operates a network of over 1 650 offices and laboratories around the world. Today, we have an unrivalled reputation as the industry leader in finding solutions to the complex problems that organisations face every day. All our services are underpinned by our values: we drive passion, integrity, entrepreneurialism and our innovative spirit through everything we do. Through our unique global network we deliver independent results tailored to the precise needs of the industry or sector and working with customers throughout the supply chains of 12 global industries: Agriculture and Food; Automotive; Chemical; Construction; Consumer Goods and Retail; Energy; Industrial Manufacturing; Life Sciences; Logistics; Mining; Oil and Gas; and Public Sector. Our services enable our customers to operate in a more sustainable manner, by reducing their effects on the environment, ensuring product safety, safeguarding trade and helping to bring new technologies to market. PRIMARY RESPONSIBILITIES Project management responsibilities of this position include owning and cultivating internal relationships for assigned affiliates during implementation phase and throughout the ongoing relationship after implementation. To be the primary point of contact for affiliates during and after project implementations. Responsible for overseeing all affiliate implementations, coordinating and prioritizing conflicting priorities. To be the voice between affiliates, global team(s), support team(s) and vendor(s) regarding functional feature updates, scope changes and core feature changes. Prioritizes project tasks, timelines and project plans that are in conflict and communicates status to affiliates, central team and senior management as needed, Work with HD Team to ensure support SLA are met. Cultivate strong internal relationships with HD Team and outsource Vendor(s). Often works with affiliates from different parts of the world and may need to attend to calls beyond business hours. Occasionally be required to travel to on-site meetings or to provide training. Responsible for overseeing multiple affiliate technical business program initiative projects at one time. Responsible for proactively monitoring performance and developing program and improvement strategies. Fully responsible for scope management, change management, estimating impacts of scope change as well as managing project resources. REPORTING LINE Senior LMS Engagement Manager Specific Responsibilities Project Management: Responsible for providing Global Team Members and/or affiliates with updates to priorities, project schedules, project plans etc. High Success rate on project management deliveries, LMS new feature implementations and affiliate onboarding/migration. Maintain and improve affiliate satisfaction through strong working relationships, successful implementation initiatives and delivering value at all times. Presentation Skills: Provide on-line meetings and conference calls to orientate a affiliate, present new functionality, perform training, and collaborate with affiliates about concerns. Must be able to always evaluate impacts to the bigger picture and develop working solutions to issues as they arise. Responsible for ensuring Standard Operating Procedure (SOP) instructions are executed for all implementation activity. Consulting: Be able to lead \'Current State and Future state\' assessments around functionality and/or processes. This will include white boarding, utilizing MS Visio and determining business improvement areas. Teamwork: Work closely with Global Team Members, Internal Team Members, Vendors and/or other SGS divisions to ensure appropriate follow-up of identifying affiliate needs and follow-up activities. Documentation: Responsible for utilizing (and creating) documents/deliverables necessary for providing exceptional services and ensuring communication of the project plan to reporting manager and/or affiliates. Assist team in updating all affiliate and implementation deliverables as required with new functionality rollouts. Create new deliverables/best practices for services to enhance implementation engagements. Qualifications PROFILE Experience in software, LMS, e-commerce and ERP (highly regarded) Strong internal communication skills including ability to work with all levels of the organization (affiliates, support, vendors, operations and within the global team). Supplier management experience Demonstrated focus and commitment to measured results Ability to multi-task and prioritize and meet aggressive deadlines Honesty and integrity in all job responsibilities Results-oriented approach with a \'can do\' attitude and a passion for the details and continuous improvement Ability to gain confidence and trust of cross functional teams Required Skills Degree in Computer Science or Information Technology or equivalent preferred 5+ years web application project management experience with programming background. Experience in Training or Service Industry Sector. Experience of rolling out global software programs. Must be fluent in both English and Mandarin language (verbal and written) Microsoft Suite (Excel, Word, PowerPoint, Outlook, MS Project, and Visio) experience preferred. Self-starter, initiator, strong organizational, presentation, interpersonal and consultative skills a must. Additional Information Fluency in languages other than English would be advantageous This role does not have direct reports but will have multiple dotted line internal and external reports as pojects dictate

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