Job Description

Job description

Business: Securities Services - DCC Fee Billing

Open positions: 1

Role Title: Global Support Executive

Global Career Band: 8

Location: (Country/City) : Malaysia, Cyberjaya

Recruiter Name : Lim, Anthony Chuen Eu

Why join us? (Overview of Dept./Function)

Fee Billing team currently manages fee billing related tasks for raising and collection of fees for all services and product offerings in Securities Services; GC, DCC, FA, GTFS and BOSS, across 25 countries where Securities Services operates.

The Opportunity: (Brief Overview of the Role)

Produces invoices within the agreed timelines and to the accuracy agreed and forward the same to our customers for payment. Follow up for the charges payable, recover them, apply the received funds to the respective ledgers and reconcile the outstanding. The invoices are reviewed and analyzed for issues or errors before they are sent out to prevent customer dissatisfaction or complaints. The Fee letters agreed with the customers are reviewed on the system annually for accuracy of data capture.

What you'll do: (List out Key Responsibilities)

- Develop a highly engaged team with strong alignment to the business

- Manage and help reduce operational loses year on year and bring in adequate controls to support the same.

- Challenge existing processes and help streamline and standardise them across all countries

- SECURITIES SERVICES is a high risk area with increasing complexity and regulatory scrutiny due to the current regulatory environment in Securities Services and Financial Services industry. The job holder is required to keep up to date with the changing environment, policies and processes.

- The job holder is continuously required to reassess the operational risks associated with the role and the inherent business, taking account of changing economic or market conditions, legal and regulatory changes, operational procedure and practices, management restructuring and the impact to new technology.

- Ensure invoices are sent to the clients in a timely, accurate and to the standards agreed.

- Ability to take ownership for deliverables and to work independently with little or no supervision.

- Proactively identify new areas of improvement for self and team. Problems are identified and resolved to provide better customer satisfaction and experience.

- Review and implement any system changes that are needed to do the work effectively and efficiently.

- Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

- To plan for allocation/reallocation of resources and process prioritization across the various markets within ettlement to smoothen the impact of erratic workflows/volumes and leave management by ensuring that a robust cross training plan is in place to multi skill operation teams.

Requirements

What you will need to succeed in the role * HSS is a high risk area with increasing complexity and regulatory scrutiny due to the current regulatory environment in Securities Services and Financial Services industry. The job holder is required to keep up to date with the changing environment, policies and processes.

• Ensure invoices are prepared in a timely, accurate and to the standards agreed.
• To continuously provide high quality processing services to achieve maximum customer satisfaction within the specified Service Level Agreements.
• Ensure completion of processing tasks in accordance with established procedures and standards.
• Demonstrates ways to improve customer service, increase productivity and accuracy.
• Work well independently; complete assigned tasks within the established timeframe, complete regular assignments without reminders or additional requests.
• Demonstration of team-work through processing requirement and participation in meetings, activities which promotes team spirit.
• Adherence to Group core standards, compliance, regulatory, internal security and process standards at all times.
• To be aware of the operational risk that associated with the role, and to ensure that all actions during the employment with HSBC take account of the likelihood of operational risk occurring
• Process productivity and quality targets are achieved. Issues/problems are fully resolved or escalated. Appropriate action is taken to prevent recurrence
• Procedural changes/new initiatives are fully familiarized and implemented. Consistently maintain a high level of customer service by achieving established Performance Level Agreement
• The job holder is continuously required to reassess the operational risks associated with the role and the inherent business, taking account of changing economic or market conditions, legal and regulatory changes, operational procedure and practices, management restructuring and the impact to new technology.

What additional skills will be good to have? (List out good to have skills and certifications) * Very good written and verbal English language skills

• Good negotiation and influencing skills
• Basic knowledge of the HSS business will be an added advantage.
• Eye for detail in capturing data correctly and accurately and identifying errors/mistakes

The information contained in this job description is a true and accurate reflection of the job as specified.

The number of position for this job is 1.

Link to Candidate User Guide:

You'll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

***Issued By HSBC Electronic Data Processing (Malaysia) shd bhn***